GfK SmartScan app not working? crashes or has problems?

GfK SmartScan Status

Last Updated on 2021-05-31 by GfK SE

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7 User reports:
App has problems

User reports 7

⚠️ Most reported problems ⚠️

Not working

71.4%

Connection

28.6%

problems reported in the last 24 hours

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Common GfK SmartScan Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GfK SmartScan app on iOS and Android devices. Solve all GfK SmartScan app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GfK SmartScan iPhone Issues and Solutions

GfK SmartScan iOS app crashes, not working, errors
GfK SmartScan iOS app network issues
GfK SmartScan on iOS has black/white screen

GfK SmartScan Android App Issues and Solutions

GfK SmartScan has errors/crashing/not working
GfK SmartScan server network connectivity issues
GfK SmartScan has black screen

GfK SmartScan iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GfK SmartScan app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GfK SmartScan app crashes or not working on Iphone (iOS):

Close and restart the GfK SmartScan app on iPhone
Update GfK SmartScan app to the Latest Version for iOS
Uninstall and reinstall GfK SmartScan iPhone app
Update your iPhone to the latest iOS version

Fix GfK SmartScan on iPhone unable to connect to server/internet connection issues::

To resolve GfK SmartScan network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GfK SmartScan black/white screen (blank screen) on iPhone:

Follow the GfK SmartScan iOS app troubleshooting guide Here →

GfK SmartScan Android App Issues and Solutions

Fix GfK SmartScan not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GfK SmartScan app issues:

Force Stop the GfK SmartScan App
1. On android, goto "Settings" » click GfK SmartScan app. » click "Force Stop".

Update GfK SmartScan to the latest version on PlayStore

Clear GfK SmartScan App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GfK SmartScan app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GfK SmartScan.

Fix GfK SmartScan unable to contact server/ GfK SmartScan internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GfK SmartScan » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GfK SmartScan » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GfK SmartScan on android.

Solve GfK SmartScan black/white screens issue on Android:

Follow the GfK SmartScan android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at GfK SE, developers of GfK SmartScan.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit GfK MyScan Website

Privacy Policy: https://www.gfk.com/privacy/

Developer: GfK

About this app

With GfKSmartScan you can scan your purchases, put in products without bar codes, take receipt photos and send the purchase to GfK. GfK Smartscan is GfKSmartScan for registered participant of the correspondent project. We reward you for your efforts with premiums. 2. Scan the QR-Code, we send you via mail or click the activation link on your smartphone.