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Company Name:

About: Portillo’s is serving fresh, homemade food in nostalgic themed restaurants.

Headquarters: Oak Brook, Illinois, United States.


 
  2023-04-13

Portillo s Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: guestservices@portillos.com

Website: 🌍 Visit Portillo's Website

Privacy Policy: https://www.portillos.com/service/privacy/

Developer: Portillo's Hot Dogs


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3 Most reported problems 😔💔

2.3 out of 5

Needs Improvement

2022-05-26

by Tired Of AT&T Issues!

Why can’t I see the menu on the app? To me, the whole point of a restaurant app is to see what’s offered on the menu. Instead your app immediately asks me to choose a location, and even that doesn’t work smoothly. I’m currently enroute to Rockford IL from the Aurora area & wanted to see the menu. Your app wants me to order from the Oswego IL location. I’m NOT going to Oswego - I’m going to Rockford. Too much work & frustration to use your app. I’ll choose another restaurant. Hope you can improve the app soon to give users the information they’re looking for.

New App update STINKS!!

2022-06-02

by Luk269

The previous version had my Apple Pay info saved. Not available now. I tried to log in but couldn’t remember my password. Requested Password reset email that never came. Ordered as a “Guest.” Must have replaced previous programmers with rookies! Very frustrating experience

Don’t like new app.

2022-06-09

by Jefafa66

I wanted to customize my burger with extra ingredients, but couldn’t find where or how to do it. Like someone else said now I have to go thru drive-thru to get the customization that I want. I hope that they fix this. Not a happy camper.


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