Contact mHelpDesk Support

by Hence64

Some good features, but after using this for 6 months the problems are very frustrating. The customer can view the work orders, but when the contractor puts a note on, the customer cannot see it. One of the most important reasons for this website is to communicate with our customers. And this app makes it more difficult. We have reached out to developer and they say the only way the customer can see notes is if you email them. Then why have the notes section? You developed the app, and we pay good money for the service. Why can’t you reprogram for our use? And the other frustrating thing is you have to constantly refresh your screen after every single action. Closed work orders pop up and you can go into a different work order than what you selected. The cursor also disappears when you select a text box. And you don’t always notice it when you’ve already typed the entire note.

by Sc Jets

Managed to get my 30+ team of technicians to adopt mHelpDesk(finally) but still no auto rotate for iPad pros using keyboards. I mean I’m fed up with begging for this feature from the development team for 6 months - it should already be implemented and clearly I’m not the only one asking for it. At least tell me it’s not possible or your working on it but don’t give me an update that doesn’t even mention the request. For a crm team using Salesforce to sell mHelpDesk you should place our case at the TOP of your list so we can all be happy like mHelpDesk should make us. I’ve literally had better responses from every other application developers who at least respond to requests even if it means making a custom solution that I have to pay for.

by Brando Richards

As mentioned in the title, I would not recommend this app. It is EXTREMELY slow to the point where it will not load my jobs list. I end up staring at a loading screen for several minutes before I can actually click on a job to mark as completed. This isn’t just one or twice. It happens every time I open the app and has gotten to the point where I don’t want to use it at all because of the hassle. No other apps on my phone run this poorly.

The app is also buggy and glitchy and will not run smoothly in any capacity. Don’t waste your time with this, there are more reliable methods of documenting your completed work.