Contact Crowdcast Support

by DOZILLA

There was a conference on Crowdcast and after purchasing a ticket I was sent a link. Using that link I went right from the email on my iPad to the conference. HOWEVER, the browser window was too small on my iPad and I couldn’t use the “comment,” “Question” or re-size window options. Frustrated, I downloaded the app thinking this would solve the problem. I put in my email (I had a profile, or so the website window said) but what I got when I signed in that email was a “link” emailed to me that I was instructed to follow. Which took me right back to the browser!!!

In short, I could NOT use the app to go to MY event. If I signed in with, for example, my facebook page, it didn’t recognize me as me (not the same email) and that I was a member of this conference I was attending. So, no going there. If I tried to sign in with my email...well, the app wouldn’t let me do that. It just keep sending me email links back to the browser window!

What’s the deal Crowdcast? Your app will let me do all kinds of things (adjust the window and such) but it won’t let me access my conference. It won’t even let me sign up as a member unless I use facebook or gmail or twitter NONE OF WHICH I COULD USE IF I WANTED TO GET TO MY CONFERENCE! Meanwhile, the browser will let me access the conference but not do anything but watch it! 😡😝👎🏻

by Ihatecrowdcast

You can’t enjoy a talk via Crowdcast because it keeps buffering, freezing, losing sound, then losing video. And since it’s live, you can’t go back to hear/see what you missed. And it STILL does all that annoying stuff when you watch a replay! I’ve gotten to dread watching talks on Crowdcast because I know I will end up frustrated, angry, and disgusted. Yet HRP keeps using it as a platform even though literally hundreds of people complain in the comments section during the talks. Everyone complains about it but no improvements are made! Mind-boggling. Crowdcast stinks.

by Dolphin/beaver

Thank you. It is so weird, yet in every other mechanism or talk of this kind on other formats, the podcast simply carries through.
For this format, as in previous times, the session keeps being halted, not restarting, and requiring my starting entire process of going back and registering again. I come back in and Caroline has been talking for maybe 5 if lucky to 8 minutes with duck, bobbing and weaving to rejoin here.
Tonight really thankfully, on the last maybe 1/6 of Caroline’s talk it didn’t cut out which was such a blessing. Thanks again for asking for honest feedback.