Contact Samsung Galaxy Fit Gear Fit Support

I have tried troubleshooting for hours to connect my brand new galaxy fit with my iPhone 6 to no avail. I have downloaded and removed the app multiple times as well as turned my phone, Bluetooth and watch on and off multiple times and it is not working. Also, I noticed in the app itself does not list my version, galaxy fit at all in the list for set up. I’m wondering if Samsung is no longer supporting galaxy fit for iPhone? I’m really frustrated. I waited for a week to get it in the mail and need it for a fitness program I’m doing and now I have a fitness tracker that doesn’t work. Without connecting to the app I cannot even get the fitness tracker to turn on at all except the welcome screen. I have researched online to try to find a fix but I have found nothing. My phone’s Bluetooth find the watch fine but I cannot get the app to find it. Help!?

I love my Samsung Gear Fit2 Pro watch. I love that it is able to do all the things I want it to do and is waterproof. I love that it is a fraction of the cost of an Apple Watch! But, sadly, my Samsung phone ate it and I now have an iPhone. What a nightmare! I *HATE* the headache of trying to use this watch with my iPhone. It is such a wreck. Will NOT connect to Apple Health app. This sounds minor but in reality this is a really big problem!! Any health/fitness apps installed on the iPhone will only sync with information from Apple Health. I have not found a work around for this yet. But even if there were one, it would require the use of multiple apps to transfer data from the watch to the phone to S Health, to an app that could then work as a go between for S health and Apple Watch. Major facepalm. Constantly disconnecting from my phone. Only sometimes notifies me about texts/calls. Even when connected to my phone. And now with the new update it seems I cannot put any new apps on the watch?! I had the UnderArmor app, deleted it before the update and now I have no way to download it back. There is no “Gear Fit Apps” option as there was before. I don’t WANT a $300+ Apple Watch. I’m happy with my Gear Fit. But I know I’m not getting the best use of it. I wish all these apps would just work together!

I bought the Gear Fit 2 Pro for the onboard GPS and music for when I’m out on the road. All of this is essentially useless when my iPhone says the device is connected but the device says it’s not. As a result, this app will never see the device no matter how many device and iPhone resets and app deletions and reloads I’ve done. I’ve resigned myself that I wasted money on a poorly constructed Samsung product, a lesson I should have learned from my defective Samsung refrigerator I also wasted money on. I’m done with Samsung. UPDATE: In response to the developer, the device has been fully reset and reconnected repeatedly, only to fail to reconnect again within a day or two. The inability to perform as advertised is completely unsatisfactory and, lately, indicative of nearly all Samsung products we’ve had within our family. No more Samsung for us. We’re done!