Contact Samsung Smart TV remote myTifi Support

This is my communication with their support member: The reason many users attempt to download an app version remote is because either their original remote is missing or doesn’t work. You don’t have any written disclaimer which I’m your own words “ The authorisation screen is a Samsung protection to allow a mobile device once. The only input device for a TV, is the physical remote”. So the only fact in this situation is that I wasted several hours of my time trying to get your app functioning that clearly could have been avoided if you only would have provided the information that you clearly have knowledge of. So perhaps is a fair assumption. to state 1/2 of the 7 million downloads were frustrated uses who eventually got no use from this app. So please don’t count me as a user in your statistics. I agree this app is free to download but you have premium upgrades which I would have been interested in but instead I’m forced to put all your hard work in the trash. My time is valuable so perhaps you should consider reimbursing me and the million other dissatisfied users as well who got nothing out of this but a headache. It’s obvious that you don’t mention this because you don’t want to turn away potential customers at the front door even if that means not being upfront and honest. A simple one like disclaimer would have saved millions of folks like me from attempting to accomplish the impossible. This is no way to do business!!!!

The app works great! Set up as easy. The only possible complaint I have is that you cannot turn the TV on from the app remote. However, you can easily Control and turn the TV off. If they would allow you to power the tv on from the app You would never have to find the original remote again. For this reason and this reason only I give it four stars otherwise it would have been the perfect app.

I paid for the premium version to be able to turn my tv on with the app but it doesn't work. It has worked before to turn on. t tv but most of the time it doesn't work. It even says my tv supports "switch on". Other than that, the app works great