Contact Samsung Galaxy Buds Support

This app is not working. I have an iphone 11 and buds live SM-R180. Should be more accurate on the description as It doesn’t connect. Update: thanks for the response. I have an iPhone 11 with iOS 14.4. The issue is that I cannot connect the buds live to the app, so I cannot reset the buds. I can open the app but once I click on start the app cannot recognize the buds and that’s all I can do. The buds live works with the regular Bluetooth but I cannot use all the features that the app allows me to use for my buds live. 2nd update: I follow each one of the steps suggested but the app still cannot find the buds live. It start searching and then just show a message that there is not a device near. They paired with the iphone but not with the app so I cannot use the features available on the app. Any suggestion? 3rd Update: thanks for the info. I followed each one of the steps and the result is still negative. The buds live cannot be found by the app so they only pair as a regular headphones. Not sure why it is so complicated to pair them with the app. They work fine as regular headphones but there is no way I can pair them to the app to use the features. By the moment I am disappointed with the app.

I have a iPhone 11 Pro and bought the Galaxy Buds+ so that I can fit them in my ear protection. AirPod stems are too long to fit in ear protection. I noticed the right ear is slightly lower in volume than the left. I checked this by switching ears and it was indeed the right ear bud that was lower in volume. I googled the problem and was suggested to download the app to fix the volume issue. However I cannot seem to connect my Buds to the app. The option for Buds comes up with a black pair and mine are white. Maybe that’s the issue?? Idk I’m not familiar with Galaxy products. I’ve tried everything I can think of: unpaired them from my phone, then tried through the app, nothing. Tried with them paired to my phone and still nothing. Deleted then re downloaded the app. Basically every option in between all that I listed I tried. Nothing. I keep getting the “Device not appearing?” Screen even though the buds are already connected to my phone. There’s a YouTuber (Devin Macon) that connected his Buds to his iPhone but he has the white Bud option; mine shows up as a black pair and there’s no other option. I’ll see if the unbalance improves but I can’t seem to connect the Buds to the Buds app. Please fix ASAP.

How do you make an app that is not compatible to its original product version!! When will this app be compatible or when will there be an app that is compatible? I was sooo excited when I purchased the original galaxy buds from Samsung since I had done all my research and compared them to a few others including Apple AirPods, and Samsung ultimately won for its look and comfort for me and also it stated on the website that they were compatible to iOS came to find out they are not!!! I called Samsung to complain but of course nothing could be done I accepted the fact that I can only use my buds as Bluetooth with my iPhone 11 max pro but was told to periodically check for an app in the App Store since it might become available soon. Today I was told by a colleague that a new version of the galaxy buds was available with the app for iPhones I was excited when I heard the news that I quickly downloaded the app thinking that of course it’s compatible to the original buds how could they not right.... Not reading the fine print “not compatible with SM-R170” VERY DISAPPOINTED! NOT HAPPY AT ALL!! Not sure if I will be buying Samsung products anymore since it’s very hard to have them pair or be compatible with other devices. Please make it compatible. It’s ridiculous it’s not!