Contact Tucson Electric Power Support
Company Name: UNS Energy
About: The Tucson Electric Power mobile app makes it easy to manage your account
anywhere at any time. You can check your account balance, pay your bill, review
your hourly, daily and monthly energy usage, see the local weather and learn new
ways to save energy.
Tucson Electric Power Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Tucson Electric Power. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Tucson Electric Power. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
The TEP app is having a long outage.
by Frog Granite
I am a long term Tucson Electric Power customer. I just completed an online survey for TEP, and it asked several questions about the TEP mobile app which I have had on my phone for a couple of years, but haven’t used. So I thought I should go check it out. Well it is up to date, and so is my iOS version. But the app won’t even load! So I checked settings, deleted the app, reinstalled it from the app store, disabled my VPN (shouldn’t have to), rebooted phone, the TEP app still hangs.
So stop beating your chest about this app, TEP. You would get zero stars from me, if it were an option. There is no place on the TEP customer service website to get help on the app either, so I guess it is “unsupported”.
Awwwwful update!!
by SKAcrows
Pretty bad since the last update. New app doesn’t allow Apple password feature to activate so I can select from stored passwords. Also, many more steps are needed to pay a bill than before the update. All shortcut features are nonfunctional and I have to type key by key to complete login and payment. I will now just activate paper billing and increase your costs to avoid having to use this app again. Hopefully that encourages your company to make updates that don’t make your customers ability to pay a bill more difficult.
Basically useless.
by Xvd68
Has much potential but useless on iphoneX or smaller screens.
Why pinch/zoom not available to expand screen view?
Can’t see current usage or demand, only previous billed month, so not possible to monitor use anywhere near real time.
Daily demand chart shows highest demand of entire day rather than highest PEAK HOUR demand. Bug reported months ago.
No option for notification when budget billing amount changes, end up getting months past due when on auto pay with no need to review bill every month.
Assuming I could read screen, it would be very convenient if like other apps, I did NOT have to log in every single time. it takes longer to do that than view my usage, which is my primary use for the app. Phone call is otherwise most efficient use of time for all else.
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