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I am a long term Tucson Electric Power customer. I just completed an online survey for TEP, and it asked several questions about the TEP mobile app which I have had on my phone for a couple of years, but haven’t used. So I thought I should go check it out. Well it is up to date, and so is my iOS version. But the app won’t even load! So I checked settings, deleted the app, reinstalled it from the app store, disabled my VPN (shouldn’t have to), rebooted phone, the TEP app still hangs. So stop beating your chest about this app, TEP. You would get zero stars from me, if it were an option. There is no place on the TEP customer service website to get help on the app either, so I guess it is “unsupported”.

Pretty bad since the last update. New app doesn’t allow Apple password feature to activate so I can select from stored passwords. Also, many more steps are needed to pay a bill than before the update. All shortcut features are nonfunctional and I have to type key by key to complete login and payment. I will now just activate paper billing and increase your costs to avoid having to use this app again. Hopefully that encourages your company to make updates that don’t make your customers ability to pay a bill more difficult.

Has much potential but useless on iphoneX or smaller screens. Why pinch/zoom not available to expand screen view? Can’t see current usage or demand, only previous billed month, so not possible to monitor use anywhere near real time. Daily demand chart shows highest demand of entire day rather than highest PEAK HOUR demand. Bug reported months ago. No option for notification when budget billing amount changes, end up getting months past due when on auto pay with no need to review bill every month. Assuming I could read screen, it would be very convenient if like other apps, I did NOT have to log in every single time. it takes longer to do that than view my usage, which is my primary use for the app. Phone call is otherwise most efficient use of time for all else.