Contact Roots Natural Kitchen Ordering Support

This was my first my experience ordering from this restaurant. I was extraordinarily frustrated I was forced to download an application instead of being able to talk to somebody on the phone to make my order. Really? You really can’t pick up the phone? You are too busy to answer a call from your customer? You do realize that the customer is what drives your business? You want to make it easy for your customer to order from you. More importantly, you want to make it easy for them to give you money. Since it’s my first time with your restaurant, I’m really hoping that your food is better than your online experience. You really should rethink your business model if you want to expand your business base. Just saying…

The food here is wonderful. Unfortunately, the app is awful. In the rare occasion that the app recognizes the Roots location near me, and allows me to place an order, the process of picking it up is convoluted and downright frustrating. Each time I’ve managed to get an order placed, I find out that it is never ready on time. In fact, the last time I went there, I had to stand there for several minutes until an employee asked me what I ordered. Essentially, it was the equivalent of waiting in line. I would not recommend using the app until they make it more reliable and implement a system in the restaurant that ensures the order is prepared on time. At this point, you’re better off waiting in line.

Super annoying that I have to go wait in line at the store because there’s no option to pay with a gift card on their app. also think it’s pretty bad customer service that the restaurant wouldn’t make an exception for me by ordering over the phone and paying in person with the gift card. Made what’s supposed to be an efficient dinner purchase into a total waste of time by downloading the app, taking the time to place my order, having to call the restaurant and then being told I have to come stand in line after all.