Contact Black and Support

by JRT6288

This mobile app is terrible. There’s no way to track your food, no way to look at the details of your current or previous orders, and no way to contact customer service. I ordered through here a few months ago and after waiting 40 minutes with the order still in “pending” status then finally emailing BAM (bc no way to contact through the app) they informed me my order was canceled. Was reluctant to use BAM again but this time it took an hour and a half for the food to be delivered, during which time we had to call the restaurant for order updates because there is no way to track the order through the app… They do not provide a tracking link like the app description says they do. There was an item missing from the delivery and no way to contact the restaurant or customer service through the app, so I had to again email them with the order number.I love the idea of supporting black owned businesses through this app but the app is just terrible. These businesses are missing out on revenue because the BAM app is so bad.

by LatoyaS

I first started ordering from black and mobile there was no problems besides the long wait to receive food. But last 3 times I ordered there was a problem. The first problem was I ordered my food then an hour later after waiting I was told the stored canceled it. The second incident my delivery driver got lost and my food was 2 hours late and cold. Those two times I didn’t say anything. But this last order was completely horrible. Which caused me to delete the app and never order threw black and mobile again. I ordered food from Southside Zabihah. I ordered a salmon cheesesteak they later called and said they ran outta salmon. So instead I asked for a fish hoagie I also ordered seafood rice and cheese fries. My order came on time but my food had a long curly HAIR in it and my cheese fries were missing. I emailed black and mobile about my problem and for a possible refund. It’s now been a few days and I still haven’t received an email back smh. I wish them the best tho

by AceOfSpades_007

The app works when it wants to. I’ve been very patient but now I’m annoyed. When it works great it’s lovely. But when there’s an issue don’t expect customer service to assist. I placed an order and it took 3 hours to be delivered. After 2 hours I sent a message in the app and then a DM requesting to know where my food was. No response. But I immediately got a notification that my food was coming and will arrive in an hour. No apologies from customer service. The food was cold, so I know the restaurant made it in a timely fashion. And a side I requested was replaced with something else I’d never order. I’m willing to update this if things get better but after that I think I will take a break until things improve.