Published by on 2021-07-01

Get amazing benefits at airports when you travel. Download the Red By Dufry app
and enjoy exclusive discounts in duty free stores in over 50 countries, free
music streaming, access to VIP lounges and much more. You can also shop in our
Reserve and Collect stores all over the world direct...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


  • By

    I love it

    We were told about this app from a cashier at the duty free store in Lima Peru, we got good discounts for 3 Peruvian Pisco varieties and souvenirs...the thing was we didn’t have wifi or internet connection so she and her friend opened the “Red by Dufry” acc from their own cells and she told us to change the basic password when we get home. Really nice lady, me and my hubby will take a trip soon so...we’ll use the Red app of course..😉

  • By


    Once I’ve downloaded and registered to get the discount shown on the price tag, it did not result on the same discount at the cashier point. The attendant was unable to explain why and could only call a superior. I had to take my plane, so it was not possible for me to wait until they figure out what happened. Total waste of time and frustrating experience.

  • By

    Bad execution

    The system may be good, a loyalty card for duty free; however, the app is very badly executed. I cannot search (there is a search function but when you try to type it doesn’t accept anything) and who wants to scroll through a hodgepodge of alcohol and perfume. Also very annoying is the constant refreshing of things so that as you scroll down on the phone the order gets bumped around. All in all I’ve had the app 15 mins and I think I’ll delete it. Better to just browse at the airport. Hope they fix it because it seems like a good idea.

  • By

    Terrible login interface

    Glitchy login makes it almost impossible to enter your details. I would never use this app except for the discount. Sort it out Dufry and your app development partner you can do better

  • By

    Bug, delay, freeze

    not very user friendly. there is bug, delay and freeze in all pages

  • By

    Bad app and terrible system to register points

    Login doesn’t work. As for the points to be credited I have to do it manually and takes over a month.

  • By

    Sign in by touch

    Was at register. Pulled out phone to access Red App. Asks me to Sign In. Queue forms behind me. I don’t instantly recall my ID and password. In rush, I lose benefit of Red membership. Turned a good opportunity into bad feeling. Add fingerprint functionality, please.

  • By

    Not updating

    I’m a frequent flier and i use the app at least once a week but my points got stuck at 1043 and not updating no matter how many times i use it!

  • By

    The app does not work!!

    I was inBuenos Aires and want to access the app and it did not work I could not use my credit points nor add to it!

  • By

    App doesn’t work

    The app freezes. Doesn’t register points for money spent. Need to keep receipts and manually submit. Browse features don’t work.

  • By

    Points not working

    Every time that I used I got the discount but I did not get the points. I logged out and logged in and I had less points.

  • By

    Couldn’t use

    I joined in the airport and was able to access and I couldn’t use.

  • By


    App crash to desktop after last update.

  • By


    I can never access the app. I have tried to open 3 different accounts and it doesn’t work

  • By

    Not DUTY free

    I tried to use the app but it will not give me a way to add my receipts for my points. There no way to contact Dufry to get help.

A better way to Contact apps

You can now contact RED BY DUFRY customer service directly
via Email using our new site -

Contact RED BY DUFRY directly


No. RED BY DUFRY does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 464 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.3/5 . Justuseapp Safety Score for RED BY DUFRY Is 15.6/100.


No. RED BY DUFRY does not seem legit based on our analysis. This conclusion was arrived at by running over 464 RED BY DUFRY User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for RED BY DUFRY Is 15.6/100.

Is RED BY DUFRY not working?

RED BY DUFRY works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with RED BY DUFRY? Report Issue

Leave a comment:

Why should I report an Issue with RED BY DUFRY?

  1. Pulling issues faced by users like you is a good way to draw attention of RED BY DUFRY to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a RED BY DUFRY customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using RED BY DUFRY.

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