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Won’t Even Log Me In
I really wanted to use this app. REALLY wanted to. I even paid to be able to take care of my three business accounts. But then I upload it and it won’t log in to all three of my accounts — only two. Then I read their FAQ’s, and they suggest clearing your phone’s cache. So I do that. Now it won’t log in to ANY of my Instagram accounts. It just keeps sending me through this cycle of entering my login information over and over with no result. Trying to find support led me first to something that said to contact Instagram for help (the problem isn’t with Instagram, as I can log into Planoly and Later just fine), and then I stumbled on an email to open a support ticket. It really bums me out because I wanted to use this, but if I can’t even log into the accounts I need, I don’t see how it’s even possible. Super disappointed. UPDATE: Their support was able to give me a few suggestions that logged 2/3 of my accounts in. I’m not thrilled that I can’t use the app for exactly what I wanted, and they also charged me for the premium subscription when I specifically asked to do the free trial, but I’m using Plann for my one account that I post to every day, and it is incredible for that. I added a star because I love how this app works. I just wish that the login issues weren’t so common.
Always lots of bugs
I truly love this app and all it does so this review is tough but i thought it was time. I’ve given plenty of time (months) to you to see if things will change. It seems like there are constant issues which make it very hard to use. Sometimes the support Team is responsive and other times they just don’t respond for days. And since I use it daily to post 3 times a day this is unacceptable. The team is always super nice (and humorous) but these attributes don’t fix app bugs so I’m giving this 2 stars because it should be way better than this. Even though I feel this app has helped me grow my account and even though they refunded me my money since I had so many issues, I’d have to say overall I cannot rely on it to work even 60% of the time. It’s sad because the whole concept is so great and when it works it is amazing. The latest response to my issue (which makes the app totally useless by the way) was there would be a fix coming sometime soon - no time frame given. I understand things can happen but you should fire your current staff that are responsible for making sure this works and find staff that will get the job done. PLEASE STEP UP AND MAKE SURE YOUR APP WORKS 95% OF THE TIME AND I WOULD BE HAPPY TO CHANGE MY REVIEW!
Glitchy and unreliable
I wanted to love this app. It had so much potential during my free trial so I decided to upgrade. Once I upgraded, things were ok for a month or two but it all went downhill fast. I have completely wasted my money by paying for a subscription at this point. Plann has been unreliable for the past month. It takes forever to upload anything... and if you’re lucky enough for the upload to actually be successful, when you log back in, the pic is gone. 30 photos I originally had uploaded, saved for future use, are nowhere to be found. The app asks me on the daily if I want to update...and when I accept the update & it takes me to the App Store, there’s no update available. It’s basically a time sucker because of all the glitches...and I don’t have time to spare as a business owner. Customer service is less than satisfactory...if you get a response at all. Short answers, no regard for customer dissatisfaction. When the desktop version came available I got super excited but was quickly deflated when I was told that I would have to pay an ADDITIONAL subscription to use desktop version...even though I’m already paying a good amount for the app. (There are far better social media scheduling platforms out there that are not only WAY more reliable but also don’t require two subscriptions to use both the app and desktop version). I will be going back to using the other platform. I would not recommend this app.
Terrible overall experience
Purchased the membership for the app. They then release the desktop version so I try to sync app and desktop account, but they said you need a paid membership for the desktop, which includes the app, but not the other way around. They said they’ll offer a half off discount to purchase the desktop app but I have to ask Apple for a refund for the original app purchase. So they were going to make me double pay if I didn’t ask them about a refund. I go to Apple to request a refund and Apple said my reason doesn’t qualify for a refund. I went back to customer service and they said there’s nothing they can do as Apple controls who gets refunds. Then to top it off I go back to the app to use it and it’s showing my account as a free one saying I didn’t pay for an account so I can’t even use it. Don’t waste your time with this app as they try to double charge, and then rip you off by not letting you access the paid membership. Terrible.
If you could actually login and use this app, it would be GREAT! But you can’t!
I have never left a review before for anything in my life, but my frustration with the service drove me to the point of writing my very first review. For the very short amount of time that I was actually able to use this app, it was great. However after paying for a premium account to use for my business I was consistently been logged out of my account and being asked to re-authorize access to Facebook. When I try to re-authorize access I would continue to be taken on a loop of receiving an error message, being asked to try again, receiving the error message again, being asked to try again, and so on. I got in contact with Support and they basically said “oh contact Facebook or contact Instagram”. Well clearly the issue is not with Facebook or Instagram because I can log into those platforms on all of my other apps. The issue was with Plann. I’ve scoured other reviews and other people are having the same exact problem and Plann is taking zero initiative to fix this issue. Their answer is “yeah, sometimes technology doesn’t work.. sorry ¯\_(ツ)_/¯” Here’s and answer “fix your problem or give me my hard earned money back!” Trust me when I say don’t use this app. Invest your money and a move advance and technologically sound planning system like Later or Planily!
Was working fine, then I lost everything.
Was enjoying this app until I recently did their upgrade. Now my Facebook business page won’t connect to the account that I paid for a build subscription on. My team member no longer has shared access. And essentially my $200+ paid subscription is worthless. I’ve reached out for technical help, that has failed. I’ve been run around in circles with advise and their troubleshooting articles. I’ve asked for a refund since their technology is no longer working and I’ve heard nothing back. I have lots hours trying to get this to work. Not only is the investment in the subscription costing me, but also are the wasted manpower hours trying to troubleshoot and now reformat how our social media planning process. Very frustrating for a small business to have to go through this. I would be happy if they could just fix the issue or refund me so I can start fresh.
I recently starting up an instagram account for my business and it’s been horrible with the follow unfollow vulture people!! I was looking for a way to get authentic followers and a real community... came accross Plann. It answers all my questions and more! I’m trying to find the right community and it looks like I’ll get it. I’ll post another review in 6 months. But I’ll finally sleep good tonight after a few days of trying to wrap my head around the accounts who are just follower junkies!!! Feel like I’ve got a tool that will help me reach an authentic audience!!!! Whew!!! Thanks so much for the color palette organizer too... and how I can analyze my favorite channels... just a huge stress reliever...
It has taken a minute for me to get into, through no fault of the app. It just takes time to figure out how to plan content. This is such an awesome platform to write captions on. They already formatted it so you can skip lines without the weird punctuation. I can also plan ahead (hence the name) my posts and have the captions ready. They tell me what times are best for me to post and have my best hashtags saved so I can look those over and add to new posts. I use this app every day. I am growing a business online and this has been a game changer.
Great idea with too many issues
When I first started using Plann, I loved it. I use it for our business IG account and even considered adding some personal ones into it. Around the time they launched the desktop app, though, I’ve had several problems. I had to create a completely different login for some reason, and it got rid of all of my previously saved work. Now, if I’m working in Plann, and I go to a different app to look something up and come back, if I didn’t save what I was working on, the app always completely reloads and my work is gone (even if I was just gone a second). It also tells me its time to post ALOT when there is nothing to post for that day. Sometimes I’ll start working to post something and realize it’s scheduled for a completely different day. Very frustrating. Lastly, I’ve had a number of times when I go to copy and post, and it won’t bring over my text! So I have to go back to the Plann app, reload (bc it’s gone since I went over to the IG app) and go back into the planned post and physically copy the text. I love the context of this app and feel like it could be great if they get all these kinks ironed out.
Only planning app I want to use
I’ve bounced back and forth between Plann and some others and I can definitively say Plann works the best for me when it comes to scheduling and posting pics. That said, I do still have to open other apps because the analytics tools on them are much more detailed. I would love to see Plann incorporate “best time to post” heat maps that also let you click to see what previous posts were done at specific times. There’s another app that allows this and it’s amazing. The only other request I’d like to see is to also include hashtag searching in the caption draft section. Seems silly that it only works in the hashtag group and not on the post edit
great insta help!
This app isn’t just great for planning and visualizing your feed, it’s also highly educational in its approach to users. I’ve loved tinkering on plann at first, attempting to improve my overall Instagram feed, but after using plann for just a few weeks, I was sold! I upgraded to manage both of my Instagram accounts through plann. I still have so much room for growth and improvement but feel confident that I’ll get there with plann. Thanks for creating a great app that makes me feel supported in my business growth.
I love Plann (Planoly is okay but I definitely meant Plann -sorry for the earlier confusion haha). It’s the most consistent and productive app I’ve found for saving tags and planning posts. And the ability to see another user’s stats is extra dope! My only issues: 1)being able to expand top post analytics to see comments and tags (not just top the tag groups...bc I post my tags in the comments and sometimes I want to copy/paste...or I want to see if it was an more personal caption or a quote or something...). 2) analyzing and providing additional times to post (like maybe top three times in a day) would allow me to delete my other IG planning app altogether. Otherwise keep up the good work!
They need to get their programming department together!!
I subscribed to the app, then discovered their website version. There’s no verbiage that I could find about which plans cover the website version vs don’t. I finally reached out to their support to ask for some help in regards to this and to ask about which price is actually right and what the differences are in each (each “tier” has three prices - two in the App Store called different things, and a third on the website with an entirely different name for that tier”. After tons of back and forths with the help team, they told me I needed to resync my app (because the app kept showing that I don’t have a paid subscription). They confirmed I don’t need to pay for the website and app separately and that the tier I paid for included app and desktop versions... Today I log in to the website version and EVERYTHING that I had set up for November is GONE. In regards to tech support issues, and applications I’ve paid for, this is the worst experience ever. It’s a shame Jenna Kutcher put her name (a name I still trust) behind a product that’s obviously having some serious programming and marketing struggles!!!
Limited features - needs improvement
It does not offer a lot. There are other apps which give you a more complete pic of your IG account. One thing that I can’t understand is why to have hashtags sets if you cannot paste those sets into your posting (apparently you can do so ONLY on the desktop version). It only allows you to have 3 sets anyway. I’m better off keeping my sets in notes and copy and paste them into my posts (and is free!). I cancelled my paid subscription as I realized that this app does not do much for me. Perhaps in the future if they provide some serious improvement. Although six dollars a month is not a lot, i don’t see why I would throw my money away.
Due to IG rules it won’t automatically post but nothing does that. This app however gathers your post and allows you to time your post then when it comes you just press copy and past and in two seconds it logs in Instagram post your content and your done. It’s a great app to stay on top of your post. It also has a reminder by email where you’ll see what you wanted to post and you can just copy and paste as it logs into Instagram from there. Excellent choice for IG influencers!
No. Plann: Preview for Instagram does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 12,242 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Plann: Preview for Instagram Is 14.7/100.
No. Plann: Preview for Instagram does not seem legit based on our analysis. This conclusion was arrived at by running over 12,242 Plann: Preview for Instagram User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Plann: Preview for Instagram Is 14.7/100.
Plann: Preview for Instagram works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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