Contact Plann Support

by Ronnie Frey

Had to update and change my rating to one star. The app has had an outage for over two months and now has quit working altogether. I truly love this app and all it does so this review is tough but i thought it was time. I’ve given plenty of time (months) to you to see if things will change. It ... Show more seems like there are constant issues which make it very hard to use. Sometimes the support Team is responsive and other times they just don’t respond for days. And since I use it daily to post 3 times a day this is unacceptable. The team is always super nice (and humorous) but these attributes don’t fix app bugs so I’m giving this 2 stars because it should be way better than this. Even though I feel this app has helped me grow my account and even though they refunded me my money since I had so many issues, I’d have to say overall I cannot rely on it to work even 60% of the time. It’s sad because the whole concept is so great and when it works it is amazing. The latest response to my issue (which makes the app totally useless by the way) was there would be a fix coming sometime soon - no time frame given. I understand things can happen but you should fire your current staff that are responsible for making sure this works and find staff that will get the job done. PLEASE STEP UP AND MAKE SURE YOUR APP WORKS 95% OF THE TIME AND I WOULD BE HAPPY TO CHANGE MY REVIEW!

by Apt. Hunter

This app was absolutely fantastic. I am the type to overthink every post and Plann really helped me with that. My problem with Plann is that they flat out lie to people. Clearly stated on the app’s homepage the “Forever Free” plan allows a maximum of 30 posts per month. This would have been perfect... Show more except for the fact that it’s a flat out lie! I created content for six weeks thinking I can post one a day. Ten days later I find out that I am restricted from my content. The app then navigates me to the subscription options where it only offers a plan that is $25 A MONTH for two accounts. Mind you, I only have one account. What really takes the cake here is their options available on their website. They have an individual subscription that is an affordable $7 a month (charged annually) but apparently that is only applicable for the online platform and not through the actual app.
Overall, using this app was a terrible experience. If the FREE version actually did what it said then I would gladly recommend it to others but now I feel slighted because I lost the hours it took to create content. What a waste!?

by Shay0324

I wanted to love this app. It had so much potential during my free trial so I decided to upgrade. Once I upgraded, things were ok for a month or two but it all went downhill fast. I have completely wasted my money by paying for a subscription at this point.

Plann has been unreliable for the... Show more past month. It takes forever to upload anything... and if you’re lucky enough for the upload to actually be successful, when you log back in, the pic is gone. 30 photos I originally had uploaded, saved for future use, are nowhere to be found. The app asks me on the daily if I want to update...and when I accept the update & it takes me to the App Store, there’s no update available. It’s basically a time sucker because of all the glitches...and I don’t have time to spare as a business owner.

Customer service is less than satisfactory...if you get a response at all. Short answers, no regard for customer dissatisfaction.

When the desktop version came available I got super excited but was quickly deflated when I was told that I would have to pay an ADDITIONAL subscription to use desktop version...even though I’m already paying a good amount for the app. (There are far better social media scheduling platforms out there that are not only WAY more reliable but also don’t require two subscriptions to use both the app and desktop version). I will be going back to using the other platform.

I would not recommend this app.