Contact Yuzu eReader Support

by Kathyesf

I had to use this app because it was the only option to purchase the e-book through my college bookstore Barnes & Noble. The app worked for a couple of days and then I got an error message and it logged me out and will not allow me to log back in. I get a small message in the upper left hand corner that just same error. I can log into the app on my iPad but need it on my iPhone for the audio. Called customer service and was on hold and three times it told me to press one to leave a message but it did not wait to see if I pressed one it forced me to voicemail where my call would be returned within one business day. On the fourth call I finally got a person who’s only solution was to delete the app and download it again which I had already done. So the only option because they do not have any tech support is to escalate to a Supervisor to see if they have any other ideas and they will be back in touch with me within one business day. For an app that provides college books for students there should be better support. I am loosing valuable reading time in a short summer semester. If you can get your ebook another way do it, avoid this app anyway you can!

by Rigauth

I purchased 3 books for yuzu. After receiving email confirmations that I had access to the books, I checked and only had access to 1 book. I attempted to contact customer service by phone and email. No one ever answered the phone and there is no option to leave a VM. I sent an emaiI and received a confirmation email, but no other follow up emails. After that I couldn't even login. I attempted to call again-no answer and sent 2 more emails but no response. To their credit they did resolve the issue but it took a week. I didn't have books for my first class, but got them eventually. Now that I have been using the app. It is horrible. It freezes up constantly. I use the app on my iPhone 6 and I use the website on my surface pro 4. It doesn't function well on either one.

Follow up 1 year later. Just to make this app worse. When you purchase an ebook. You don’t actually purchase it for an extended amount of time. You only get the book for 1 year. Look at the fine print. It should say you can rent the book for a semester or for a year because those are the options. You don’t actually purchase the book.

by Thatone321

first of all you apparently need some sort of account to access the app. there is only a sign in option, NO OPTION TO MAKE AN ACCOUNT. what kind of account do you need to create you may ask? well the app says you’ll need a campus bookstore account (which i don’t have a campus bookstore) someone online said you’ll need a barnes and nobles account but now i just checked the yuzu website and apparently you need a barnes and noble EDUCATION account (which there is no option to create an account on that website anyways.) i emailed the given customer support email on their app and the email is BROKEN. now im about to contact customer support directly on the yuzu website and if that’s also a dead end then i’m going to call customer support. wish me luck i guess :/ this should of only taken 3 minutes MAX but it’s been half an hour of frustration already