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About a week ago I ordered 4 books on chegg to rent. The books were too expensive for me and I was fired for not being able to work as many hours because of college, so money is tight for me at the moment. I did some research and I found chegg. It was really helpful and I planned on using it for next semester as well. I’m not sure about this any more though because I had issues with 3 of the textbooks. My English textbook unfortunately came in a messed up box which was fine as long as the books were okay. Unfortunately only one of the books were okay while the other book had a bent cover and certain pages ripped. I went through the book to see if the passages I needed for the course were okay atleast but some of the pages were sticky inside and others were folded so reading the book alone is very uncomfortable and uneasy. My two ASL books I had issues with as well. One had parts of the cover torn and they both had none of the dvds included. I’m not sure if that’s how all the rental books are but had I known that I would have not rented them at all. I need those dvds and now I have to buy them elsewhere. The awkward part is that I recommended chegg to a friend of mine that was also fired for the same reason and I’m hoping he doesn’t go through the same thing. The ironic part is that the only book that was fine was the extra book I accidentally ordered.

I’ve been a loyal customer to Chegg for about a few years or so and I’ve been satisfied with their services from using their mobile applications for renting & reading ebooks to using Chegg Study. Since last Spring semester (2020), the experience for their e-reader has been optimal and I planned to use their services again this Fall semester (2020). The time came and there was an update to their UI for their e-reader and the experience went from optimal to rock bottom. It was nice to be able to swipe left or right to turn pages but I needed to tap left or right and it didn’t tell me that at the beginning after I updated the app—it didn’t tell me any UI changes at all (besides the obvious look change). The old UI was more user-friendly that the current one that Chegg has at the moment. There’s an old adage: “If it ain’t broke don’t fix it”.

I bought this subscription to help with my take home philosophy exam because my questions weren’t already answered on chegg. I type my question in and go to select subject and there isn’t philosophy funny right? Yeah maybe if you had 15 dollars to waste, I literally cannot stress how annoying this was like I planned to find this money elsewhere like walking dogs or covering someone else’s shift neither of which I have any time for! 15 dollars might not seem like a lot for many people but for me it definitely is myself including my 3 other siblings are all in college rn and clearly my parents aren’t able to support us all so here I am ranting about this subscription that is useless to me because it didn’t have any other subjects I have courses in either instead of doing this sad test thank you for making my life even harder and making me $15 poorer.