Contact CookUnity Support

by TheBurgerRing

The first week we received our order they forgot to put any ice packs in it and they were warm. We tried to call them and their number just redirects you to email them. We emailed them and got no answer. The next day they charged us for another week. I went online 10 minutes after we received their second charge and was able to chat with Federico Castillo, who absolutely refused to do anything about it. He was so rude and made it very clear that they intentionally ignored me to charge another week. He even went as far to saying they don’t have a phone number (it’s on the bottom of their email!) and threatened to fight it if I tried to stop it at my bank. The order didn’t ship out for another 4 days! So they could have stopped it, but they didn’t!! The food we got that week was garbage, the chicken was thick, plain and tasteless. We’ve always loved places like Freshly and HelloFresh but this was distrusting. It’s clear why they make it nearly impossible to cancel, because their food it gross! Thanks Frederick for the terrible service and food!

by Afhkllouhbvft6nm Just Post It

When it’s good, it’s good. When it’s bad, Cook Unity is terrible. I’ve been using this service for months without any issues until this week when I had placed a larger than usual order bc it’s the start of summer break. I hate when there is no phone number to call and speak to someone and instead I have to spend an hour on the app’s chat (ask me for the screenshots). So while Giro is communicating with the team in charge of screwing up my order, he’s not telling me what solution or compensation CU can provide. Instead, I’m informed after the fact that my family won’t be receiving any meals this week, the team can’t even offer a delivery on a later date, but that my money is being credited for future orders. This defeats the entire purpose of having a meal service! 1) Food waste due to wherever my order ended up 2) Time wasted on an unsatisfactory resolution 3) Added stress to the customer who now has to scramble to meal plan
Again - When it’s good, it’s good. When it’s bad, Cook Unity is terrible

by Braedon Darland

My experience with CookUnity has been nothing short of disappointing. I thought I had canceled my subscription, only to be charged for a box that arrived while I was out of town. This unplanned delivery sat on my porch for days, and by the time I returned, the meals were completely spoiled and unusable.

When I contacted CookUnity, I expected basic customer service and a reasonable refund, given that this delivery was unintended and entirely wasted. Instead, I was met with rigid responses, an unwillingness to truly address the problem, and a refusal to offer a refund. CookUnity’s focus on hiding behind policy rather than valuing their customers is incredibly frustrating and shows a complete lack of flexibility or empathy.

If you’re considering using CookUnity, just know that if anything goes wrong, they’re more committed to upholding strict policies than ensuring you’re actually satisfied with their service. I’m left feeling like my business and experience mean nothing to them, and I won’t be recommending this company to anyone.