Mygate Premium Reviews

MygatePremium was good several years back and did its job well. Now since the last few years it has evolved into a complete spam notification generator. All sorts of completely useless notifications are sent for services which are of no use. Unfortunately you cannot disable notifications because the main purpose of MygatePremium is to notify when someone is at the gate. It is completely unprofessional of MygatePremium developer and I would prefer if my apartment moves away from this system.

I see many(if not some) flaws. MygatePremium has keyboard open and close issues on some user editable fields which prevents user from saving the edited data. MygatePremium has poor refresh features. User cannot refresh the home screen to see the status updates. Once user is registered on MygatePremium , he himself nor the support team can delete your account without your community opting for GDPR feature which has to be purchased. You cannot hide your name and phone number to stay private on MygatePremium . You cannot mark the due maintenance amount as ‘Paid’ without entering the bank details. I would not trust MygatePremium.

Hi, I am trying to setup MygatePremium with USA +1… phone number. It says it sent a text message, but did not receive any. Also, the MyGate website does not allow to submit a complaint with US ph no, it says format is wrong. And the 1800 no disconnects the call from the US. It is frustrating to even setup and my community says, I have to use MygatePremium. MygatePremium cannot be set up from US ph nos as it cannot send a simple OTP text message to US ph no. Would you care to resolve this issue. This is my only way to communicate with them.

Updated,

Started working when I tried again this weekend. Apparently the problem was server side. Since i did not update MygatePremium itself.
Restoring back to 3 stars.
Had glitches in the past as well. Please provide a phone support line I can call from overseas. Unable to call your toll free line from US.
The issue below is fixed.
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Payment screen goes blank

Unfortunately my housing society changed to use MyGate fo pay society dues. The product simply does not work. When I click the payment button after choosing the payment method, the screen goes completely blank. On the iPad and the iPhone. Next I tried to use the Chrome browser on a Windows 10 PC. After login I need to enter the OTP. The First time the OTP arrived after several minutes, the next several times not at all. I have no idea how to pay my dues now.

1. MygatePremium is purchased by the community and is an essential for allowing entry to my apartment. By force, I’m required to keep notifications on. 2. Every day, I get about 3-4 HOAX / distracting notifications from MygatePremium that are actually ADS and not really security approvals. 3. They have elaborate options to turn on / off notifications by categories but funnily there is no “ads” category and all ads are bundled-in by default. Show me ads in MygatePremium , in the screen, but not in notifications.

Having this control with security guard leads to erroneous entry, exit time, details.

We should have the ability to edit person’s details and also mark the entry and exit time from the apartment. Security guards can mark entry and exit times from
Society.

While clicking the option to confirm receipt of a parcel with “Mark as Collected” option, MygatePremium prompts saying “Please mark as collected” with an “OK” option. When you click on that, MygatePremium first of all takes some time to respond, secondly, it hangs at this point at times, third, it takes us back to the top of the page. Say, I have multiple parcels that I have to mark as collected, for this, I have to go back all the way up, browse down to the respective parcel I want to mark, which takes very long and then face the above issues again for each parcel. This is really annoying.

MygatePremium works great and helps in keeping tab of all the activities in the society. The only drawback which I can see is the limitations of having international numbers. The user have to have India mobile number to create login credentials.

This is an excellent and richly featured app . Unfortunately the alert settings particularly for notifications are app specific and not property specific. If you have multiple properties then it is impossible to receive alerts for just the property you are living in and not the other ( for example where the rest of your family may be living ) More features are needed and cross marketing must be sparse and tightly managed so that the user experience remains in focus

Edited me review. Able to register successfully after using otp from my email. Thanks for the prompt response over the email

All fine except search feature. I cant search older posts and also looks like older than 2 months are purged.

It’s surely a good solution. Wish it did much more and in an organised architecture.. that said, it’s a great problem solver and all gated communities should have an integration like this. Needs better usability and design

My gate is very useful and is a useful tool for the residents of the community. Its required to continuously improve your app to make life easy for the users.

Very useful app. Feel safe as no out spider can enter without our. knowledge. Even when we are out of station , we feel secure.

MygatePremium is intelligently made and is very easy to use for a variety of tasks which make our lives easier!

It’s a very simple app and is easy to use. It gives us peace of mind that we know and control who come in and out of our society.

The feature to allow entry to a person at gate is the best..,
And a community to easily discuss and share information is awesome! My gate has made everything so easy and effective.

It’s pretty Simple and easy to use. That said MygatePremium OTPS to collect the parcel aren’t easy to find. Also some history of activities should be maintained , at least for a week.

Makes apartment living easier with its various features like access to security, entry pre-approvals, local service provider information etc. As someone new to town I relied on MygatePremium a lot and it didn’t disappoint.

It makes having guest over so much easier