ZenHotels Reviews

When I went to my hotel I spent 1 hour in the lobby waiting because the manager says that I have no reservation in his hotel but I made my reservation 1 week before I got there. He also ask me for additional charge because as he said what I paid on zen hotel was only for the reservation. They never mentioned this on ZenHotels . I got upset and leave. Asked for refund but they stole my money. Don’t try ZenHotels it’s a complete mess. I wish I could gave them less than 1 star

They don't have support for previous days like booking dot com, so if you book now, now, you gonna sleep at the lobby until it's ""officially"" the next day.

They will not let any human error pass. Even though we humans might make a mistake, they will not understand.

It's given that they have better prices 60% of the time, but good God, try to make a mistake and they shall feast on it.

Last year, they had a considering support, however now it is a different story, I just updated this 3 years old rating on ZenHotels Story to one-star after a horrific experience with them

I booked a hotel through this site. When I showed up, I was told I was scammed!

They will take your money!

Thankfully the hotel had one room left but we had to pay much more than planned for the weekend. We heard this happened during a holiday weekend and and hotels were booked in the area!

this app you are an absolute fraud!! My paid reservation was never paid to the hotel and I had no reservation at all!
I am getting sure that this message is distributed everywhere, you should be removed from all the search engines, and start doing illicit businesses instead of scamming tourists with your fraud.

Site has inaccurate information. First of all hotel is in Summerville, not Ladson. There is no swimming pool, laundry facility or meeting room. Photos include property photos as well as that of another hotel. Correction needed immediately.

While resort fees are not this app doing, ZenHotels and service enable the dishonesty by not including them in the prices - which makes ZenHotels essentially useless because you cannot compare bad actor clip joint hotels from honest ones

Do not trust ZenHotels. We booked a hotel on Milos through Zen Hotels only to arrive and learn the hotel and agent had an agreement we were not privy to. I’ll never trust Zen Hotels again and would give it zero stars if possible.

ZenHotels isn’t loading and I have full signal

No record of my reservation once I arrived. I called with no resolution. Left homeless for the night and still no refund... Scam site!!!

Stay away from ZenHotels if you want to have a nice vacation

Gave ZenHotels 2 stars just for functionality and user friendliness. The website claimed ZenHotels has lower prices; it does not. Prices were 10-20% higher on ZenHotels than on the website. Tried booking online and every time I went to pay, it kept saying oops no more rooms are available anymore but I would refresh it and they would be there again but at a higher rate.

I not tried yet but the prices i saw here are great 👍

I have had a nightmare of a vacation this year. this app has been fabulous through it all with getting a hotel to cancel my booking free of charge to making sure I wasn’t charged twice. And made sure I was in the right hotel. Great customer service!!

Wonderful app and wonderful prices
I wish if I can book more than one room one time

This has helped me extend my stay in Morocco by providing me the best prices at great hotels. 😃😃😃thanks so much!!!

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Great app, surprisingly low prices. Solid option!

If you don't have this app, you GOTTA get it, won't regret it!

I like how I can scroll through the hotel images on the results page.

They work with you and let you know things step by step to help you book the right room for you

ZenHotels it’s self told me I could cancel by 3/13/2020 00:00. And then I am told it was because my app didn’t have the correct time will never use this site app again

They have never refound my money! A complete dessaster. They cancelled my reservation but they kept my money. Dont book throught this site. I DONT RECOMMEND!