Portal Cliente app not working? crashes or has problems?

Portal Cliente Status

Published by Desk Manager Software

Gostaria de um canal direto entre cliente final e analista? O Portal do
Cliente é uma ferramenta que disponibiliza um canal onde o próprio usuário
pode lançar seus chamados, interagir nas suas ocorrências e obter históricos
de atendimentos passados de forma bem simples sem que seja necessário
conhecimentos técnicos, assim evitando o contato a partir de outros meios como
telefone ou e-mail, e ajudando a melhorar a qua.

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Common Portal Cliente Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Portal Cliente app on iOS and Android devices. Solve all Portal Cliente app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Portal Cliente iPhone Issues and Solutions

Portal Cliente iOS app crashes, not working, errors
Portal Cliente iOS app network issues
Portal Cliente on iOS has black/white screen

Portal Cliente Android App Issues and Solutions

Portal Cliente has errors/crashing/not working
Portal Cliente server network connectivity issues
Portal Cliente has black screen

Portal Cliente iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Portal Cliente app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Portal Cliente app crashes or not working on Iphone (iOS):

Close and restart the Portal Cliente app on iPhone
Update Portal Cliente app to the Latest Version for iOS
Uninstall and reinstall Portal Cliente iPhone app
Update your iPhone to the latest iOS version

Fix Portal Cliente on iPhone unable to connect to server/internet connection issues::

To resolve Portal Cliente network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Portal Cliente black/white screen (blank screen) on iPhone:

Follow the Portal Cliente iOS app troubleshooting guide Here →

Portal Cliente Android App Issues and Solutions

Fix Portal Cliente not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Portal Cliente app issues:

Force Stop the Portal Cliente App
1. On android, goto "Settings" » click Portal Cliente app. » click "Force Stop".

Update Portal Cliente to the latest version on PlayStore

Clear Portal Cliente App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Portal Cliente app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Portal Cliente.

Fix Portal Cliente unable to contact server/ Portal Cliente internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Portal Cliente » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Portal Cliente » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Portal Cliente on android.

Solve Portal Cliente black/white screens issue on Android:

Follow the Portal Cliente android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Desk Manager Software, developers of Portal Cliente.

54.55% Contact Match

Developer: Thomson Reuters

E-Mail: [email protected]

Website: Visit Portal Cliente Website

66.67% Contact Match

Developer: Desk Manager Software

E-Mail: [email protected]

Website: Visit Desk Manager Software Website

About this app

O Portal do Cliente é uma ferramenta que disponibiliza um canal onde o próprio usuário pode lançar seus chamados, interagir nas suas ocorrências e obter históricos de atendimentos passados de forma bem simples sem que seja necessário conhecimentos técnicos, assim evitando o contato a partir de outros meios como telefone ou e-mail, e ajudando a melhorar a qualidade da documentação de ocorrências. Gostaria de um canal direto entre cliente final e analista? Fique por dentro de suas ocorrências com Desk Manager.