SysAid Helpdesk Software
Company Name: SysAid Technologies Ltd.
About: SysAid provides an ITSM solution that enables central control over IT operations, including service
desk, asset management, and MDM.
Headquarters: Tel Aviv, Tel Aviv, Israel.
SysAid Helpdesk Overview
With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure.
SysAid Help Desk App is a free application included in SysAid IT Management Software.
Respond to service requests anywhere, anytime and deliver superior support when you need to be away from your desk.
Official Screenshots
Product Details and Description of
Manage Your IT Help Desk On The Go! SysAid's Help Desk is now available as an App! Respond to service requests anywhere, anytime and deliver superior support when you need to be away from your desk. SysAid Help Desk App allows you to: , - View all service requests assigned to your team - Update the status, priority, due date, and other fields of a service request - Create new service requests - Filter help desk lists per field - Navigate between views in an interface that's specially designed for your iPhone - Currently available to SysAid Cloud customers only SysAid Help Desk App is a free application included in SysAid IT Management Software. A powerful tool that helps you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes: Help Desk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure. Stay on track, in-the-know, and improve your IT performance with SysAid.
Top Reviews
By Pro5Ant
New app looks nice.
I look the look and feel of their new app. Unfortunately, I cannot fathom why they would remove all the functionality the old app had. I cannot view any asset information and much more on this new app. It’s basically useless for me. I still use the old app as it has all the features I need when I’m on the road which is 70% of the time. I wish they would go back to the old app and update the look and feel of that one.
By Futurezero
Useless
We use Sysaid's cloud service. This app does not work at all. No tickets display. Cannot add new incidents. Why offer the app if you aren't going to support it or fix the problems? It's industry standard to have a robust mobile app. Every other Service Desk or ITSM service has one and it's one of the biggest reasons I am looking to move away from SysAid. Not having a mobile app is a deal breaker.
By dbrown84403
App is unusable
The app is unusable. The app isn't designed to accommodate any server side customization. We are not allowed to update tickets at all due to the fact that we have 3rd level subcategories disabled.
