Contact The Luxury Closet Support
Company Name: Tradelux General Trading LLC
About: When it comes to luxury, we deliver in spades! The Luxury Closet is a
marketplace to dive deep into the world of high-end products from top designers
across the globe. With a deep understanding of the pre-loved luxury industry
since 2011, The Luxury Closet is a market leader in the Middle East.
The Luxury Closet Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Tradelux General Trading LLC
Verified email ✔✔
E-Mail: info@theluxurycloset.com
Website: 🌍 Visit The Luxury Closet Website
Privacy Policy: https://theluxurycloset.com/pages/privacy-policy
Developer: The Luxury Closet
3 Most reported problems 😔💔
Cumbersome! Infuriating!
by ZelFitz
Getting my info and payment info into my profile was cumbersome, if not infuriating as it took more than a dozen times to get the system to accept what was accurate and correct yet it kept giving me error message. Finally I had placed an order and system told me complete, to find not complete and never registered! Wrote few emails for help and and called and didn’t much assistance. Their automated message says the time frame in which their offices are open, but neglects what time zone and where! I gave that feedback, and got no recognition of it. I have receipt of my order, come to the app to track my purchase and package and the app tells me I have NO PURCHASE HISTORY! What?! If someone does not help me appropriately with the issues I have with this app and company, I WILL NEVER BUY FROM AGAIN & I will tell everyone I know to not also... Never have I had such issues with ordering things online or through an app... your system leaves a bad taste in my mouth.
SCAM
by Maddmamajama
They have terrible customer service. Apparently there’s hidden custom fees. I’ve shopped internationally many times in the past and never had custom fees thrown at me. After reading reviews on a few websites and seeing their cavalier responses plus having my own negative experience dealing with them via email. I’m deleting this app and won’t be risking shipping here. Also doesn’t help that they don’t accept PayPal. Which is highly suspect in my opinion. I also unsubscribed from emails multiple times and yet am still getting them!
They took my money and never ship item
by Pr1nc3ss75
I tried to purchase an item on here and the order never went through. It kept trying to get me to continue to order it and they charge my card three times. They refunded me only once I then had to contact PayPal to have them refund me and I still have an outstanding charge from them know item and I finally had to go through my credit card to get the remainder refunded. I will not deal with them again.
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