Self-Service HR app not working? crashes or has problems?

Self-Service HR Status

Last Updated on 2022-04-22 by Oracle America, Inc.

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Common Self-Service HR Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Self-Service HR app on iOS and Android devices. Solve all Self-Service HR app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Self-Service HR iPhone Issues and Solutions

Self-Service HR iOS app crashes, not working, errors
Self-Service HR iOS app network issues
Self-Service HR on iOS has black/white screen

Self-Service HR Android App Issues and Solutions

Self-Service HR has errors/crashing/not working
Self-Service HR server network connectivity issues
Self-Service HR has black screen

Self-Service HR iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Self-Service HR app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Self-Service HR app crashes or not working on Iphone (iOS):

Close and restart the Self-Service HR app on iPhone
Update Self-Service HR app to the Latest Version for iOS
Uninstall and reinstall Self-Service HR iPhone app
Update your iPhone to the latest iOS version

Fix Self-Service HR on iPhone unable to connect to server/internet connection issues::

To resolve Self-Service HR network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Self-Service HR black/white screen (blank screen) on iPhone:

Follow the Self-Service HR iOS app troubleshooting guide Here →

Self-Service HR Android App Issues and Solutions

Fix Self-Service HR not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Self-Service HR app issues:

Force Stop the Self-Service HR App
1. On android, goto "Settings" » click Self-Service HR app. » click "Force Stop".

Update Self-Service HR to the latest version on PlayStore

Clear Self-Service HR App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Self-Service HR app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Self-Service HR.

Fix Self-Service HR unable to contact server/ Self-Service HR internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Self-Service HR » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Self-Service HR » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Self-Service HR on android.

Solve Self-Service HR black/white screens issue on Android:

Follow the Self-Service HR android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oracle America, Inc., developers of Self-Service HR.

About this app

To use SelfServiceHR, you must be a user of Oracle Self-Service Human Resources and/or a user of Oracle Payroll for viewing payslips, with mobile services configured on the server side by your administrator. With Oracle Mobile Self-Service Human Resources for Oracle E-Business Suite, employees and managers can access their HR information on the go. Oracle Mobile Self-Service Human Resources for Oracle E-Business Suite is compatible with Oracle E-Business Suite 12. 1. 3, 12. 2. 3, and later releases. For information on how to configure mobile services on the server and for app-specific information, see My Oracle Support Note 1641772. Oracle Mobile Self-Service Human Resources for Oracle E-Business Suite is available in the following languages: Brazilian Portuguese, Canadian French, Dutch, English, French, German, Italian, Japanese, Latin American Spanish, Simplified Chinese, and Spanish.