eRef App app not working? crashes or has problems?

eRef App Status

Last Updated on 2024-08-22 by Georg Thieme Verlag KG

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12 User reports:
App has problems

User reports 12

⚠️ Most reported problems ⚠️

66.7%

Not working

25.0%

Connection

8.3%

problems reported in the last 24 hours

24 hour clock ⏰

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Common eRef App Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot eRef App app on iOS and Android devices. Solve all eRef App app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

eRef App iPhone Issues and Solutions

eRef App iOS app crashes, not working, errors
eRef App iOS app network issues
eRef App on iOS has black/white screen

eRef App Android App Issues and Solutions

eRef App has errors/crashing/not working
eRef App server network connectivity issues
eRef App has black screen

eRef App iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever eRef App app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix eRef App app crashes or not working on Iphone (iOS):

Close and restart the eRef App app on iPhone
Update eRef App app to the Latest Version for iOS
Uninstall and reinstall eRef App iPhone app
Update your iPhone to the latest iOS version

Fix eRef App on iPhone unable to connect to server/internet connection issues::

To resolve eRef App network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix eRef App black/white screen (blank screen) on iPhone:

Follow the eRef App iOS app troubleshooting guide Here →

eRef App Android App Issues and Solutions

Fix eRef App not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent eRef App app issues:

Force Stop the eRef App App
1. On android, goto "Settings" » click eRef App app. » click "Force Stop".

Update eRef App to the latest version on PlayStore

Clear eRef App App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "eRef App app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch eRef App.

Fix eRef App unable to contact server/ eRef App internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click eRef App » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got eRef App » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch eRef App on android.

Solve eRef App black/white screens issue on Android:

Follow the eRef App android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Georg Thieme Verlag KG, developers of eRef App.

About this app

With the eRef app you can now use the eRef Knowledge Portal for Physicians offline while on the go. - Load your e-books and e-journals on your smartphone so that you can read them anywhere and anytime. - Activate your personal journal subscriptions in the eRef app. - Use the cockpits to research differential diagnoses, treatments, and much more. Try it now by simply creating a free trial account in eRefApp .