Contact Jenius Support
Company Name: PT. Bank SMBC Indonesia Tbk
About: The simple way to manage your life/finance with an app and Visa debit and credit
cards.
More than 4,000,000 users have started to build a better financial life
with Jenius.
Jenius Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PT. Bank SMBC Indonesia Tbk
Verified email ✔✔
E-Mail: jenius-help@smbci.com
Website: 🌍 Visit Jenius Website
Privacy Policy: https://www.jenius.com/privacy-policy/
Developer: PT Bank SMBC Indonesia Tbk
Privacy & Terms:
3 Most reported problems 😔💔
Failed to Login
by Cikobear
I was switching to my new device and try to login but forgot my password. So all I need to do is reset my password. Then I got the pin sent to my text message on my mobile phone. I put the pin and nothing happen. Please fix this.
Unusable credit card
by XxXVapeLordXxX
When I told them that the credit card was not working, they only responded that I put the wrong expiry date. It was clear on the app, idk what’s wrong.
Worrying put money here
by L~~>
The apps always down.
Really worry to put money here.
Just worry you will never can login and see your money.
Cos you depend everything only through apps.
Big Worry apps
Have a Problem with Jenius? Report Issue
Why should I report an Issue with Jenius?
- Pulling issues faced by users like you is a good way to draw attention of Jenius to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Jenius customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Jenius.
