17hats Reviews

For some reason when I accept bookings on my this app app on my phone vs. on my laptop my clients start getting every correspondence double time. For example: 2 of the same invoices which is extremely stressful to our clients. With how much we pay and the time we have put in trying to make this program truly work for our business, we are pretty frustrated by how unprofessional this issue makes our business look. I’m doing nothing different on my mobile app than I would on my laptop to accept bookings and start workflows. Going to make another complaint, but this has happened multiple times now which makes me not want to use 17hats all together. I’ve done lots of trouble shooting to see if it was a “user error” but it’s happened again and I was so careful regarding what I clicked. When 17hats works, it’s great! I genuinely like using this app, but apps either work or don’t work, and this issue is intense enough for me to no longer rely on it. Fix the glitches and I’ll be back on the bandwagon.

All the key aspects of the this app software, and it's complete "usefulness" are not found within 17hats. As a subscriber, we've been waiting months and months for 17hats as the online software isn't mobile friendly, even though it's 2016, and figured that should be a given at this point. All you can do is look at current projects, though you cannot make changes, create contracts, questionnaires, invoices, or... Pretty much anything. All you can do is look and add contact info. It's a glorified contacts app in its current state, and they had over a year to get this mobile app right before release. I'm not waiting on an update, I'll be changing to a different system. They lost a customer with this garbage.

I loved this program, and used it for a business I ran (Really did help with everything). However, their customer service is non-existent. I closed my account back in December, and they kept charging my checking account without my knowledge. It got so bad that the bank charged off my account and sent me to collections! I’m in the process of disputing the charges/bad marks on my chexsystems report, but this shouldn’t have happened to begin with. At the very least give us a phone number for a human to talk to (Could’ve been resolved in a few min), but no - it had to get this far. I tried emailing them via their ‘contact us’ form and never got a reply.

Fix your customer service if you’re a business friendly company!

I starting using (paying for) this app because I liked the computer version interface and abilities. We were promised an app "soon". A year later it came out and it is essentially useless. I can't do any of the things I really need it for so I am still signing onto this app through my web browser which is super inconvenient. This is really such a disappointment since I was under the impression 17hats would give us the same capabilities that the site does but instead I can look at documents sent and look at clients info and projects. Not helpful in the slightest. Unfortunately I am so deep in my use of the desktop version it's going to be hard to switch to a system with a better app so hopefully they create something that's actually helpful and worth the money we pay.

Whenever I click on a notification it goes to a blank white page. How have they not fixed this yet?

Why doesn’t it remember my login information or have the ability to know it’s a login situation. Every time I want to login I have to manually type in my login information. So frustrating!

17hats has shown a blank screen for 2-3 months now. It’s making us rethink our options as we are on the road often and tired of having to use the clunky safari option. Please fix this!

Does nothing more than take up precious space on my phone. I had high hopes for 17hats but have been sorely disappointed from day one. The calendar, which now gives you the option to see upcoming months, doesn't actually show events or appointments for anything other than the current month. It freezes up entirely when trying to access documents within a workflow and still doesn't allow for documents to be edited or sent. Frankly, I fail to see the point of having installed 17hats as it needs major improvement to be even moderately useful.
Edited June 2016. I didn't think 17hats could get any more useless, but it did! Now it won't even launch...simply crashes every time I open it. Seriously? What's the point of having installed it in the first place?

As a photographer most of my appointments and scheduling are done over the phone not at my desk. Spoke to your tech-support which has instructed me that this is only for looking at your projects and leads. Then why are you attempting to make it possible to put in new appointments send templates etc. I put in one date I put in one time and it does not go in the way I put it. Your customer service just chalking this up to well it is what it is is unacceptable. Trying to use 17 hats on any browser on a mobile phone is also impossible. Again customer service does nothing to fix the problem. This is cost a lot of money for a yearly subscription. I expect it to work no matter where I am not just sitting at my desk. If this was developed by an actual photographer I find it very hard to believe that a mobile device is not functioning even better than a desktop should

As a photographer there are more times than I can count that I am not at my desk to send invoices and take payments. I hate that 17hats does not allow for that feature. I also haven’t gotten a bug fix update in about a year so my system crashes more times than it works. Anytime I try to send a system report the send button doesn’t work. If I try to rate the system and give feedback it locks me out. So, now I am putting it here in hopes that someone will actually take the time to invest into fixing 17hats to make it more user friendly while we are away from our computers.

I would also like to see my “activity” page update. It has not rebooted since December. So, all of what is showing is not relevant to March.

Please! Fix 17hats I really do NOT want to have to switch over to Honey book or Dusabdo. I don’t want to have to switch over all of my clients information. I would really like to stay where I am. Please fix 17hats!!! The system is fantastic and I don’t want to leave but I also need to make MONEY outside of my desktop.

There are two things that I pull out my mobile device to check in regards to this app and those things are my clients address/on-location address (on my way to their session) and my calendar so that when I am speaking face to face with a client I can set up a date for another session or in person sales. It was super clunky trying to find this information using my mobile browser so I was really looking forward to 17hats release. Unfortunately 17hats contain neither of those things. It has the projects on your calendar for the next three days only. It shows client phone numbers and email addresses but no address. An address that I could click and open up Google Maps would be AMAZING. Being able to see my calendar and add an event to a project would be extremely helpful. The only helpful thing I can see now is that a completed questionnaire can be easily seen in the upcoming events so I can check my phone rather than opening my laptop while I'm prepping for a session in my prop room.

First - thank you for making an app. You know you needed it, we know you needed it. Thank you for listening to your customers

Second- people are frustrated. Me too. The release of this thing was maybe premature or maybe too wide spread. Positioned as a 17 hats app indicates full functionality. Had it been positioned as 17 hats client capture, expectations could have been better set.

Third- please, please please let the first thing you add be to-do list functionality. I keep trying to go through my daily agenda on my phone and can't. I can't even access the to-do items I've set from my desktop. This is the thing I was most hoping for and am deeply disappointed by its absence.

I absolutely love the desktop version of this app. It has helped my workflow and kept me more focused on what I need to do from day to day. Also love that I can have contracts, quotes, invoices, and bookkeeping all in one place. Would really love to see more functionality in 17hats and more freedom to do all of the things the desktop site allows. I'm super disappointed in 17hats seeing as the only reason I can find for it to be useful would be the calendar, but every time I click on the calendar section 17hats closes then after the 4th or 5th time it'll make me log back in. Please update the features and fix the bugs!!

That’s kind of concerning. Program is decent but needs improvement. For example, receiving a notification about a contract being accepted, clicking on it, and being sent to a blank page. Something like that should have been fixed by now.

Would be great if it worked all the time.

Thank you for spending the time to making 17hats better than just a viewing app but rather a functional and useful tool. I spend a lot of time on the road and a computer is not always available or convenient and so it's really great that I'm able to do at least some of the important functions from 17hats while on the go. Keep hammering at it guys, I appreciate you.

I’ve been a valid customer with this app from the day they launched back in 2014!
My life has been less chaotic since they have been a part of my businesses. I can’t say enough about this app and their support team. When I need support they ARE THERE! I’m a photographer and I also own a second business curated kayak excursions and this app is my go to app for ALL my emails, quotes, automated invoicing and automated thank you’s. Bookkeeping is kept clean as well with this app.
Sure there’s work to be done on the front end in setting up your business templates that allow workflows to work effortlessly. At one time I spent more time than was necessary sitting in front of my computer putting emails & quotes together.
That’s not the case anymore! They work themselves through automation. I could be driving my car and I automatically get a lead form which automates a quote which automates a contract which automates an invoice. It’s called workflow and it truly has changed my life!
As the story goes hard work has its rewards. Thank you to this app for their hard work in making a great software program for photographers and small business owners like me:-) I love the attitudes of these people! They make working FUN!!

I can not tell you how great 17 hats is! The customer service is extremely helpful and knowledgeable and responds quickly. 17hats makes owning my own business a breeze with client management. I can’t imagine life without it. Thank you! Xx - G

It’s awesome having all of my client management in one place and at my fingertips thanks to this app and 17hats! As a photographer who travels a lot, it’s a must to be able to work from my phone and this does not disappoint! Plus getting those push notifications when you get a new Lead or get paid is a total highlight in my day!!

Was with this app when 17hats was buggy and not working. 17hats works the same way I work on my laptop. changed the way I do business. Still a few things I wish they would add but overall 17hats is awesome!

I’m very impressed with the full functioning App! A little disappointed I didn’t get any announcements as I took 17hats off over a year ago and just used the mobile browser. Now I just discovered they released a full functioning app 10 months ago. Better late than never.

UPDATE: 17hats actually loads now, success! Unfortunately that has revealed a useless app. All you can do is see your information. We need to actually interact with the information. I wouldn't care as much if the web app worked on mobile but that too is broken. Please stop wasting your time on "spiffing up the login page & UI beautification" and focus on functionality.
Bug report: Contacts are not alphabetized correctly (J names are filed under M, & so on)

PREVIOUS REVIEW: The Contacts tab is stuck on "Loading All Contacts" (I only have 7 contacts). The Projects tab quickly loads but nothing happens when I tap on a project. Come on guys.

I LOVE using this app on my desktop. As a business owner and busy mom, I don't always have time to get on my computer to send an invoice or contract. I was stoked when this iPhone app was released, thinking it would allow me an easy way to add clients and projects. Nope. I can add a client but I can't add projects so it's basically useless. Please please please add this feature soon!

UPDATE: I can now add projects (yea!) which is helpful but I'd still love to be able to send invoices and contracts from 17hats . I have confidence that this will be a feature that will be offered in the future. I still love this app for all I need to keep organized.

I have read some of the below reviews and a few comments. Everybody has been waiting for 17hats to come out and now I want every single feature to be enabled which I know is unrealistic.

I applaud you for at least getting the first version out there so that at least we have some basic information. Thank you for that! I look forward to all the upcoming updates as you release more and more features. I urge everybody to be patient and enjoy what they have put out so far.

What I do love is the layout the ease-of-use and the way you have everything structured keep up the great work!