Zoho SalesIQ - Live Chat App Reviews

Zoho SalesIQ Reviews

Published by on 2025-01-29

🏷️ About: "Zoho SalesIQ - Live chat software, website visitor tracking and analytics app rolled into one platform." Description Join 100,000+ people already using Zoho SalesIQ to convert their website visitors into happy paying customers.


       


Overall Customer Experience 😎


😎 Positive experience
48.4%

🤬 Negative experience
37.2%

🫥 Neutral
14.4%

~ from Justuseapp.com NLP analysis of 1,220 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Best website live chat compared to other options

- Great app for using chat and capturing leads

- Sound alerts work well

- Fixes for previous issues have been released

- Highly recommended for website owners



Read 22 Customer Service Reviews 😠💢

4.7 out of 5
Live notification has stopped

ZohoSalesIQ no longer alerts me when a new chat is established.

My phone use to ring when a new chat is requested even when my phone was locked and app was not running in background.

Please fix this asap!

ZOHO Email appeals to kids

ZOHO email is difficult to use and has a carnival childlike desktop on your computer. Not at all easy to use and definitely not suited for a serious business environment. If you like colored balloons and bubbles and next to no space to write your email text, then you’ll love ZOHO mail! Bring on the clowns!

iOS Crash

This just crashes on iOS (multiple) iOS devices so there’s a bug in the iOS version.. all of my items are of course up to date and this has really been happening since 13 was released

No point to use if no notifications

I don't see the point to have this installed on your mobile device. ZohoSalesIQ closes right when you switch to another app or put the phone to sleep. You lose any chances of contacting potential clients relying on this poorly built app.

Need more features

Very limited features, I wish they have more feature like other company providing

Interface is old

Please update app interface and add Apple Watch complication to show how many visitors are on your website

Wow Nearly never works

So much potential, Zoho is like the 3rd place runner up in every race.
Most of my complaints from guests are they cannot use the live chat.
Just simply doesn’t work.
Press “send message” and it does not send.
Customer in chat waiting for operator? No notification (even though settings are all correct and turned on)
Tracks bots on sites as visitors (stupid)
Has you jumping at your phone every few seconds thinking someone is on it, and try to engage with them, only for them to be gone the second ZohoSalesIQ shows they showed up (bot traffic)

Just fix the darn thing.
Allow us to move the chat window thumbnail up instead of being stuck at the very bottom (IPhone menu borders the bottom and it’s so low it is a fine line to press the button versus activate iPhone slide-up menu)

So annoyed

App won’t clear notification

This has been an issue for months, ZohoSalesIQ icon doesn’t clear notifications after chats are closed. The last update was supposed to fix, but am still having issues.

Always good to know....

what country the visitors are coming from however it would be even better know what city and state. Hey here is an idea since you know the domain how about who the company is.....2 stars for the tech, 0 for the business intel.

Still trying

I am still tryin* to get salesiq to work as a tracking tool providing names of email click throughs and visitors ..

great but needs improvements

im always getting chats 24/7. Anyway to be offline at night? Anyway to see the wishlist and cart?
When someone doesn’t leave an email, should be able to communicate with, any idea?

Amazing and very innovative

For every website owner-it's a must to have!!!

Very good.

Very good app. Use it daily.

Excellent Live Chat App!

Works well for capturing more leads!

The latest update fixed the bug I was having

I had left a one star review because the new interface update was causing SalesIQ to crash anytime I opened a chat, one of the updates that have come out since then has fixed this issue, so I wanted to adjust my view back.

Top shelf mobile chat support!

This system and app simply do all of the things that we always wished our old mobile app and CRM chat program did. Highly recommend!

Great tool

Great tool

Thanks a lot

Keep the good work

Chat

Great app, we use the chat and love it.

Better Than the Others!!

We had other website live chat’s and Zoho hands down is the Best!! We love it!!

Awesome!

I previously rated ZohoSalesIQ a 2 star because the sound alerts were not working. Turns out I had inadvertently enabled 'Do not disturb' on my iPhone. Works great. I have been waiting for this for a long time. I won't miss another website visitor chat. What a relief.

Great app, could use support hours

Could benefit from having automatic hours where I do not wish to be contacted for live chat

Very good!

Very good!



Is Zoho SalesIQ Safe? 🙏

Yes. Zoho SalesIQ - Live Chat App is very safe to use. This is based on our NLP (Natural language processing) analysis of over 1,220 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Zoho SalesIQ Is 56.5/100.

Safety Analysis

86.4% of users say app is Safe 👍
86.4%

10.2% of users have Some Concerns ⚠️
10.2%

3.5% of users say app is Risky 🚨
3.5%


Is Zoho SalesIQ Legit? 💯

Yes. Zoho SalesIQ - Live Chat App is a totally legit app. This conclusion was arrived at by running over 1,220 Zoho SalesIQ - Live Chat App User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Zoho SalesIQ Is 73.3/100..

🔏 Privacy & Data Safety

Zoho SalesIQ collected the following data from you:

  • Data Linked to You:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

Payments 💸

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Pricing Plans Amount (USD)
SalesIQ Basic - Monthly $18.99
SalesIQ Professional - Month $17.00
SalesIQ Professional - Month $58.99
SalesIQ Basic - Month $10.00
SalesIQ Basic - Year $204.99
SalesIQ EnterPrise - Month $25.00
SalesIQ EnterPrise - Year $719.99
SalesIQ EnterPrise - Year $479.99
SalesIQ Professional - Month $51.00
SalesIQ EnterPrise - Year $239.99


How was your experience with Zoho SalesIQ - Live Chat App? Post a Review




Features

Zoho SalesIQ is an unique platform with website visitor tracking, live chat, and analytics all rolled into one for growing businesses.

2) Improve your sales and customer service by allowing website visitors to start a live chat with you.

Join 100,000+ people already using Zoho SalesIQ to convert their website visitors into happy paying customers.

5) Collect feedback after a live chat session to enhance the quality of your website visitor interactions.

10) Award winning customer support team available to answer you queries over email, phone, live chat and social media.

  Contact Support
Developer:
Zoho Corporation


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