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About: Loog Guitars is a New York-based guitar company.

Headquarters: New York, New York, United States.


 
  2022-12-05

Loog Guitar Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Loog Guitars, LLC



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E-Mail: hello@loog.nyc

Website: 🌍 Visit Loog Guitar Website

Privacy Policy: https://loogguitars.com/policies/privacy-policy

Developer: Loog Guitars, LLC


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4 Most reported problems 😔💔

4.2 out of 5
John Smith
2023-01-18

Hello! I can't get a response from anyone at LOOG. We have sent several emails to the support email address along with direct messages like this. The mini electric guitar we purchased from Loog Europe worked for about 15 mins before the internal AMP stopped working and the light from the switch failed. I've tried to call Loog Europe's contact number and can't get through! Please can someone get back to me to resolve - this is urgent now and we want full refund - we will be tackling social media platforms if no one comes back to us within the next few days - we've been left with no choice!

Bad

2022-05-11

by Kraemer007

We bought this guitar for our 6 year old and thought it would be a great way to learn guitar. Not so much and this app certainly doesn’t help. We obviously don’t know how to play guitar, we want to learn. The pictures of the chords are confusing. Do we play just one string with the pick or all three together to make the chord? They never say. Then on Twinkle Twinkle they want you to put your finger way up by the tuning picks. What? So then you select the game to learn a song. Play one note, if you pass, they teach you two notes like the game Simon. However when you get to the third note when you have to move your fingers it only gives you like 2 seconds or you fail and have to start over. Who learns that quickly? Isn’t the point to learn? It’s like a really bad video game and the app also keeps shutting down. Not impressed at all. The guitar is cute but if you can’t learn thru the app, it’s nothing more than a cute guitar and I could’ve bought one at Walmart for $20. I don’t recommend this product or the app to anyone. Thumbs down.

Terrible app

2022-05-18

by GabrielAugustine

This is one of the worst learning apps I’ve ever used. I’ve given it a go a number of times, but everything is so poorly thought out. They spent so much time working on making it look cute, and very little time thinking about how the learning actually functions within the app. You basically have to already have all the chords and notes memorized to use any of the functions that teach you chords and notes. I’m not just a clueless learning who isn’t willing to put in the time. I have a fairly solid ability with ukulele learned through an app. This one just makes no sense and puts cuteness before usability.

Tuner does not work

2022-05-25

by Alex258843568

It is impossible to tune the guitar. It says that the same string is too low and too high at the same time. Since the app cannot get to accept our guitar’s sound, we cannot get any chord accepted and that means we cannot play one single song. The guitar is nice but the app simply doesn’t work as intended. I agree with other reviewers that it needs to allow for a little bit of forgiveness. I have spent more than an hour trying to tune the guitar but as I do, the system is very inconsistent. The same string that it has told me to tighten and tighten and tighten, it then asks me to loosen up ten times over. It makes no sense.


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Why should I report an Issue with Loog Guitar?

  1. Pulling issues faced by users like you is a good way to draw attention of Loog Guitar to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Loog Guitar customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Loog Guitar.


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