Contact Tuner Pro Support

by Sonnyhung

I saw a referral to this app from an ad and it looked decent to use. Unfortunately it doesn’t allow you to use FREE as offered. To even use/ test this app you are forced to start a free trial. As others have mentioned their frustration when charged the $7.99 plus tax per week and then having to unsubscribe from their service I’m astonished that Apple would allow such a setup which will cause users to have a bad experience. Users should not ever have to get into this position of having to be conned into using a free trial. The app developer should offer the app free to use with out having to finagle the situation to where a users has to waste their time to unsubscribe after the free trial is over. Why does Apple and the app develop screw users by putting us into such a position? If the app developer decides to remove this requirement that we have to use the free trial to get access to their app then I’ll give it a try. If not I’ll be posting this warning and a thumbs down for their app because of this issue. Users should not be forced to start a free trial just to test the app when it’s being advertised as a free app with in-app purchases. It’s not really a free app with in-app purchases if you force people into a situation where they are subscribed. Being subscribed is not free, it’s only free for the first week... that’s almost like a bait and switch...

by Johnm.c

The main functions of the app are inaccessibly blocked behind a subscription paywall that cannot be dismissed or engaged with outside of picking and clicking one of the three weekly/monthly/yearly paid subscription packages. There are no “free” features or unpaid functionality for/within this app, despite developers incessantly claiming that there is. Consumer apps developed using this kind of model to forcibly market their otherwise free products for monetary profit/gain without having any regard for the actual usability or long term value or sustainability of said product/service for the consumers who use them is a red flag. No app or in-app service that claims (either in-part or wholly) it is free-to-use but will not function properly without a paid subscription from the apps user, should not be allowed to advertise or operate on the App Store. I’m pretty sure Apple prohibits this (or anything similar) in their App Store TOS for developers, which this app clearly violates and ignores.

by Tilted Lamp

I got this app to tune a guitar that I painted as a gift for someone. However, upon opening the app I was forced to start a free trial. Do not respond and say the subscription is ‘optional’, because it’s not. There is no way to close out of the subscription screen. When I discovered this, I decided to go ahead and start my free trial since I would be deleting the app after I tuned this one guitar, since I don’t have any guitars of my own nor do I know how to play one. When I tried to start my free trial, however, it wouldn’t let me because I didn’t have enough money on my phone for the app to steal once my week was up. I find it to be very misleading and unfair to label your app as ‘free to use’ and then force people into a subscription. To everyone looking for a guitar tuner, do not get this one if you want a free tuner. Go find a different app. To the developer, please either fix the issue of being stuck on the subscription screen or stop labeling the app as ‘free to use’.