Contact Guitar Support

So I started learning guitar nearly 10 months ago. Maybe even longer ago than that. I needed a guitar to play on the go, when I was away from my actual guitar. I found this all and I downloaded this app a while back, maybe a month or two ago. At first there were a few ads here and there and it didn’t really bug me much. I played this app for about a week straight without even touching my guitar and I decided to start playing my real guitar more. Now, weeks later I had gotten back on it a few minutes ago. I wanted to switch out an Acoustic for an Electric so I could play a song and this VIP membership kept coming up on my screen every time I tried to switch out my guitar. I closed the app, tried again and the same thing happened several times. Finally, I got extremely frustrated and deleted the app. I wrote this review hopefully so that it will discourage people from downloading this app and wasting their time and space downloading this app full of advertisements and sponsorships. Just as an fyi, I WOULD DEFINITELY GIVE THIS APP ZERO STARS IF THAT WERE POSSIBLE!! Thanks for looking over my review 👍

I played acoustic guitar for about 30 years and thanks (not really) to arthritis my hand won’t conform to any playing position nor is there enough finger strength to press a string down. It was exciting to think that a virtual, digital guitar might somehow bring back the pleasure of playing. This app ain’t it. Putting aside my desire to “play” guitar on a screen, let’s talk about the app. If the free version is supposed to serve as a trial it fails from the start. The insistence to subscribe is immediate with no way obvious way to back out of the sign up screen. Strumming activates the phone’s control panel. Playing notes activates the phone’s zoom lens. Every few seconds another ad/link/prompt interferes with the attempt to TRY the app. Totally aggravating, I can’t imagine how anyone could be enticed to subscribe without an adequate trial experience. For me they did excel at turning off a prospective user/subscriber and greatly inspired this negative review. It’s like they were begging for it.

NEW UPDATE- After numerous emails to me insisting I won’t be billed, guess what shows up on my bill. A new monthly payment. This company is full of liars and thieves. Do not even look at this app. They want over $60 a year now. All they do is play games with you and act like you don’t want to cancel. I downloaded the app for a free one week trial. I don’t like the app so I wanted to cancel it. IT IS IMPOSSIBLE to cancel. Although I subscribed under my Apple it is not listed under my subscriptions and there is no where to call for help to cancel. You also need WiFi to cancel although to get the app you can just download on your phone through Apple using data. NIGHTMARE!!! No help. UPDATE: i had taken a shot and emailed Gismart saying I want to cancel. I got a reply email from the company asking if I truly want to cancel. They completely ignored the fact that my email stated I wanted to cancel. They send the impossible directions that I have tried a million times already. They are playing a game. These people are a bunch of clowns only interested in creating an inferior app and ripping people off into paying for it by not allowing a clear mechanism to cancel a subscription that you never sign up for. This is an absolute NIGHTMARE. DO NOT SIGN UP FOR THIS APP!!!!