Contact Yousician: Learn & Play Music

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About: Yousician is the world's largest music educator.

Headquarters: Helsinki, Southern Finland, Finland.



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Yousician: Learn & Play Music Contact Information

Listed below are our top recommendations on how to get in contact with Yousician: Learn & Play Music. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Yousician: Learn & Play Music. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Yousician Ltd



Verified email ✔✔

E-Mail: support@yousician.zendesk.com

Website: 🌍 Visit Yousician Website

Privacy Policy: https://yousician.com/privacy-notice

Developer: Yousician Ltd.


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Developer: Yousician Ltd.

E-Mail: support@yousician.zendesk.com

Website: 🌍 Visit Piano Website

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Privacy & Terms:

https://www.facebook.com/yousician

https://twitter.com/yousician

https://yousician.com/privacy-notice

https://yousician.com/terms-of-service




Read 4 Customer Service Reviews 😭😔💔

4.6 out of 5
Brittney Akers
2020-10-13

I want a refund on my card because i thought wass 11.99 a month in stead you take 148.39 off of my card

Free version is a good learning tool

2022-04-28

by Camdell

The free version is a good learning tool with plenty of versatility to try different instruments or styles. You do have to put up with an ad every few minutes and there’s a limit to the amount of time you can use in one day, but for beginning or casual players it’s sufficient.
The paid version, however, feels like a scam. The monthly version for $20 limits you to one instrument for ad free, unlimited playing. I paid for piano for my daughter and then she got interested in the ukulele =money wasted. The annual version allows you to switch between instruments theoretically, but only if you are willing to cough up $120 up front.
Worse: it’s super easy to sign up for a subscription and impossible to cancel. Signing up happens with a click of a button on the app. However, to cancel one has to sign in to iTunes and cancel the subscription. However, after attempting to do this multiple times, Yousician is still trying to charge my debit card every day.
The only reason for the 3 stars is the free version. The paid version gets 1 or less!
Update: customer service assured me that account had been cancelled; however, a new gift card entered in iTunes was immediately charged. It appears that we paid $20 for the ‘privilege’ of canceling the service. Funds are not refunded when you cancel. This is completely unethical business practice. Too bad because the app concept is good.

Good intentions but bad app!

2022-05-05

by Vlogbuster

I know the guitar basics like frets picks how to hold it and that. Well the app assumes the basics include all the chords! Ok so I deleted it and chose that I knew nothing. While I was learning the basics this seemed like a very good app. I was about to write a great review about it. Around the first song I realized I was playing the write note but it said I was wrong. Sometimes I was but rarely. The times I was wrong I was around a fret off. Well according to the app I was four strings off. If you play guitar you know how diffract Hi E and low E sound so I don’t know how the app mixed those two up. So every time you finish a song it gives you a ad for the premium version of this game. It’s fine to advertise on your app but after every single thing you do is far past the breaking point! You also get only 10 minutes without premium! Imagine a guitar instructor comes to your house only for ten minutes a day. And like 24 hour day not just comes at 8 on day and 5 on the other. No it’s either 24 hours or more! Remember this is just constructive criticism. Please don’t get offended by this. Here is some advice to make the app better. First only focus on one instrument. You do a mediocre job on around 6 instruments. If you just teach one instrument then it’s mediocre X 6 which would make an amazing emphasis on amazing app so please follow my advice and again this is just constructive criticism so please don’t get offended😊

Beware of Trial

2022-05-12

by Landjwil

I signed up for the free trial over Christmas break for my son who now has a guitar. The app was doing okay at first and he seemed to like it. Then it couldn’t hear him well enough and kept asking for an amp to be plugged in (or not giving him credit for the notes he was playing.) An amp we don’t have...so now it just doesn’t seem to pick up what he’s playing despite lots of attempts to make it work. On the last day of the trial, I canceled because this was frustrating him and he quit playing. I had signed up for the 3 month subscription (with the trial you had to commit to something) because it was a good deal if he was really committed. When I went to cancel, it wouldn’t let me because it wasn’t 24 hours before the end of the trial (so technically 6 days...not 7). I emailed Yousician and they told me it was out of their hands and I needed to contact Apple. Well Apple pretty much told me it was my fault that I didn’t read the initial email (which it is in there and I didn’t see it at the time...it is my fault I suppose) but definitely disappointing that there was no grace and I was just out $60. That’ll teach me not to do trials. They always get you one way or another. And I wouldn’t have minded the $60 if the app worked well enough to pick up the sound without extra equipment. Just an 11 year old kid with a busy schedule wanting to learn how to play the guitar. :(


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