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Used this app after driving all night for a dying family member. They weren’t being discharged for a few hours but no hotel would let me book a room for the previous night thus letting me check in before 3pm when i would need to be at the hospital. Arrived at 0600 to the Hyatt in Palm Springs and upon arrival the front desk informed me they had no idea what app i was talking about and told me there was nothing they could do. I had no where to sleep as I was with my two year old and 10 month old. I complained to customer service and the first response I got i was told that the hotel manager said they offered me a room I just didn’t want to wait for 30 minutes for it to be ready. Are you kidding me? I told the customer service that the hotel was lying and after a couple messages it finally came out that they were sorry and they would better educate their stafff for the future. I was then offered a whole 10% off my next stay!!! Wow!! Like $10!!! Thanks!!! Oh but i would need to make sure to let them know about my emergency hotel stay TWO WEEKS in advance to “let them make arrangements with the hotel” this app is a joke. This company is a JOKE. Don’t waste your time.

Please don’t even bother downloading this app, its a complete scam. I booked a hotel on this app and was concerned if the reservation was real so I called the hotel directly to see if they even had my reservation and they didn’t find me in the system so thank God I called before going to the hotel because they had never even heard of this app.

Booked FIDI Hilton from 10am-4pm and when we arrived, we were told the room won’t be ready until after 11am... they would charge me 60% of the night rate and not even plan on giving me the full 6 hours? Let along the lobby person’s weird look at us. Terrible experience, cancelled right away.