Contact NYC HRA Document Upload Support
Company Name: Department of Information Technology And Telecomm
About: Want to do more than upload documents? Check out our new mobile app ‘ACCESS
HRA.’ You can check EBT balance, Recent payments, Upcoming appointments,
Documents on file as well as upload requested documents.
NYC HRA Document Upload Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
3 Most reported problems 😔💔
You can only take pictures.
by Pictures Only, No Scans
This app only allows for pictures - apparently the developers have never heard of a computer, ipad or laptop, and they have never heard of a all in one printer. You will have to take a picture of every single document and then upload it to your HRA case (if you have several pieces of papers to upload you will have to make a movie). After speaking with an agent, the agent will tell you that they cannot see the pictures and that you will have to resubmit it again. If the app allowed for document scans, you would be able to scan the document and upload it to your HRA case.
Plausible deniability
by David 1837583
This app is a black hole. First, you enter the case number. It does not show you the status of the already uploaded documents as if each time you start from scratch. It does not even show who you are and what your case is about. The uploaded documents get sucked into the system, then you close the app, then when you start it again it does not show what’s been uploaded before.
So, they can alway deny you’ve uploaded anything and there is nothing you can do about it. Very convenient if the purpose is not to pay you any benefits because you missed the deadline to submit the required documents.
And where else did you encounter the system where you CANNOT upload the documents from your computer in their web site? From smart phone or tablet only - are you kidding me? And this is for low income and often elderly people?
What a cynical joke.
Wow.
by Hrredgyewrrgggtuooofdeet
Spent an entire hour uploading all the documents just for them to disappear completely. Thanks. Super helpful when I need money from the government and I’m going to get evicted from my house. Because I totally have the time to go through all my documents again and upload them again. Delete this app it should be illegal.
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