Contact Life Cycle Support

I’ve used this app for several weeks now in conjunction with Sleep Cycle (which I’ve used off and on since 2009 and which has only gotten worse and worse with each “improvement”) and I still don’t understand what I’m supposed to get out of this. I have to manually add or correct almost every activity which is tedious and time consuming. It gets basically every location and amount of time spent there wrong, and somehow despite being linked with Sleep Cycle which I’ve been using every day along with this, it has totally different info about time spent sleeping. This last week it said my average time spent sleeping was more than any individual day in Sleep Cycle (and about three times as much as I actually slept on average. Now that it is finally giving me trends they’re extremely simplistic and uninteresting. Even worse, the much touted journal feature has an extremely short character limit that renders it essentially useless. I know I’m kind of wordy but there wasn’t a single event that I could even fully describe, let alone reflect on. Give this one a hard pass, it’s a total waste of time (and a lot of time, at that).

I have used Life Cycle (and Northcube’s linked app, Sleep Cycle) for roughly three years as a premium subscriber. Over that time, I have found the information useful and the app itself fairly intuitive. However, last week, my app stopped logging location changes or recognizing that I had left a location. After deleting and restoring the app, I was unable to restore my premium account or recover my data. In the time since, I have been corresponding with the developer’s customer service team who seem determined to misunderstand my requests for help. After four rounds of unhelpful suggestions, I was told to follow the exact steps I outlined in my original request—the fact that those steps did not work the several times I tried them was what prompted me to reach out for help in the first place! I am wildly dissatisfied with the way my request for support has been managed; I am frustrated that the developer has taken this long to understand a simple issue. Unfortunately, while the app has been very insightful up to this point, I would strongly recommend not logging this kind of data in a system that crashes and, apparently, will not allow you to recover your data.

I have been using this for a number of years now. At first I understood that I needed to tell it what I was doing as it learned the locations and many times it was just unable to get it close. After years of it having inaccurate location data I finally decided to raise a case with support just to find out if I can manually move the map pin to the correct location. I was told that it is unable to change the pin as it just pulls the data from the built in location services that the phone does automatically. Upon learning how it does it, I was able to look up the data from the most recent inaccurate map pin only to find that the phone had the location correct. I also noticed that the times on the in built data was more accurate than life cycle. I wrote back to support saying that the phone had the correct location and asked how can I get the app to use it. The response I got back that it wasn’t possible and just to create an event manually. When you do that though it doesn’t let you pick an address or location on a map so if you return you have to hope it gets it right when you go back. Would have given a higher rating if they showed some effort at improving it. But since there has been hardly any changes to the app since it started I shouldn’t expect them to start it now.