Contact SusieCakes

Contact SusieCakes Support


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About: If you love SusieCakes, you'll want to join our rewards program, SusieFavors
today! Download it today for free and you’ll be able to: • Join our
rewards program, Susiefavors, and begin earning rewards today. • Get a free
cupcake just for signing up (available in bakery only) • Free slice of cake
at your local bakery during your birthday month! • Find a SusieCakes bakery
that’s closest to you • Check out our .



SusieCakes Customer Service 💢

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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SusieCakes Holdings, Inc



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit SusieCakes Website

Privacy Policy: https://susiecakes.com/privacy/

Developer: SusieCakes





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3 Most reported problems 😔💔

4.9 out of 5

Susie fresh berry cake

2025-03-12

by Yupperonis

So I was recommended this summer only cake by one of my coworkers who raved about how good it is. So I got it for my sisters birthday. When we got it the frosting appeared over whipped. The flavor of the cake was subpar at best, nothing special, and the berries in the filling were sour. I have to say I was very disappointing as I paid nearly 80$ for this cake including the tip :/ don’t think I’ll be coming back sadly

AMAZING cakes, just OK app

2025-03-13

by LaurieWendy

I’m a total sucker for a loyalty program. I wish the rewards offered were different, though. I’ve got multiple rewards sitting in my account unused because a discount off of a dozen cupcakes just doesn’t fit my pocketbook or my needs. I’d much prefer the chance to earn a free cupcake or slice of cake. When they do offer members freebies, I’m sure to go into the store, and I inevitably buy additional things. Also, I thik the functionality of the app is a bit odd- it’s up to the customer to tap multiple times for a reward to be marked as “Redeemed”. It seems like it would be better for there to be a barcode for the employee to scan or something. I think it’s really easy for a free item to be given without the reward actually getting marked as used in the app.

App not good, bakery excellent

2025-03-14

by Pmd21

I think most people are rating the bakery and not the actual app. The app is a glorified webpage, most functions of the app bring you to the pages of the website or Toast rather than an in-app experience. This app is only to tap into rewards, not anything with ordering or viewing the menu, that requires the website and/or Toast app. Very clunky and poor design, but a small business so not too surprising.




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Why should I report an Issue with SusieCakes?

  1. Pulling issues faced by users like you is a good way to draw attention of SusieCakes to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a SusieCakes customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SusieCakes.


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