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I was trying to go to Salzburg from Hamburg. Got the the airport early wanted at gate C07 and kept checking for updates on the app for gate changes and listening for any announcements. No info change on the app also Eurowings doesn’t count paying attention to your app as being responsible. I missed my flight and it’s apparently “my fault” granted when 5 of us ran to the correct gate from the original gate there was still a bus outside the door and still 20 minutes before the flight took off. But no they wouldn’t let any of the 5 of us get on the plane. They sent us to customer service which was a joke. It was more like customer judgement and ridicule and they didn’t want to deal with us so they put us on the phone with another customer service rep he only offered to refund the airport tax. He then passed us off to another rep and the real kicker, one of the desk reps comes over and decides we’ve been on the phone for too long and threatens to hang up the phone and call security. Don’t fly with Eurowings. Spend a little extra go somewhere else.

This app is ridiculously complicated. In a time where we need intuitively, Eurowings took a step back. Starting with buttons that lead you in circles to infos that just don’t show up (even after the debug) and ending with issues in your most basic info. Plus, too many features you don’t need and too less of the ones you actually do. If compared to the airline I used before, Delta, this app shows clear deficits. It makes me feel unsecured and unsure and it gives me headaches trying to make sure I actually get into that airplane tomorrow.

Zero stars. Does not work at all. Wouldn’t load boarding passes at airport. Then arbitrarily logged me out. Now won’t let me log back in. Crazy. So lucky I took screenshots the night before, or I’d be totally screwed. Don’t promise what you can’t deliver. Guess I should have used paper. All other apps work fine, reset my phone, nothing makes it work. Total fail!!!!!