盒马 app not working? crashes or has problems?

盒马 Status

Last Updated on 2024-11-04 by Taobao (China) Software CO.,LTD

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Common 盒马 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 盒马 app on iOS and Android devices. Solve all 盒马 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

盒马 iPhone Issues and Solutions

盒马 iOS app crashes, not working, errors
盒马 iOS app network issues
盒马 on iOS has black/white screen

盒马 Android App Issues and Solutions

盒马 has errors/crashing/not working
盒马 server network connectivity issues
盒马 has black screen

盒马 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 盒马 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 盒马 app crashes or not working on Iphone (iOS):

Close and restart the 盒马 app on iPhone
Update 盒马 app to the Latest Version for iOS
Uninstall and reinstall 盒马 iPhone app
Update your iPhone to the latest iOS version

Fix 盒马 on iPhone unable to connect to server/internet connection issues::

To resolve 盒马 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 盒马 black/white screen (blank screen) on iPhone:

Follow the 盒马 iOS app troubleshooting guide Here →

盒马 Android App Issues and Solutions

Fix 盒马 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 盒马 app issues:

Force Stop the 盒马 App
1. On android, goto "Settings" » click 盒马 app. » click "Force Stop".

Update 盒马 to the latest version on PlayStore

Clear 盒马 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "盒马 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 盒马.

Fix 盒马 unable to contact server/ 盒马 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 盒马 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 盒马 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 盒马 on android.

Solve 盒马 black/white screens issue on Android:

Follow the 盒马 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Taobao (China) Software CO.,LTD, developers of 盒马.