Contact la Madeleine Bonjour Rewards Support

by 1JLC

I was very concerned with the Rockwall, TX store. We walked in and there were only two other couples eating. We walked up to order and an employee was spraying the tray holder and wiping it down with a large dark green sponge with a place to slip your hand through. She set it down on the counter and started putting on loose vinyl gloves to serve us. I asked if she washes her hands before serving us since she was cleaning and she said no that is what the gloves are for. Well I am in healthcare and those vinyl type gloves have micro holes and tears in them and she was touching the outside to put them on so they were contaminated. I asked her if they usually wash their hands and she said no they are busy doing different tasks. As I said there was no one else in line and they weren’t busy. I put the tray back and started to leave but I turned around and stated if I am asking you to wash your hands before serving us food will you. She said yes if you are asking me. I think these employees need to be trained properly on food handling and hand hygiene.
Thanks

by Pc2k5

Registered user from previous app for a few years and this new app is a total screw up. Can’t register or login from iPhone or desktop. Magic link MAY work if you are all smart phone and your email is on your smart phone. Any desktop use is a total disaster. Ordering at open of store is also a total screwup. The time set generates too many time errors. The older app (before March 2024) was way better and far more smooth ordering and registration wise. Also had to use a new email address with new app after April 2024. Not a business email. Only success registered from GMail email. Couldn’t use corporate email address.
All points and settings from past are totally lost with new app.

by Anad1967

Used this for the first time today. Had three rewards available. One was my birthday reward. Was saving it because it said it had to be used on my bday. Picked up my meal and non of it was right. Didn’t notice til I got home. The store wasn’t helpful at all when they were the ones that put it together. Logged into my app to research my rewards and they had taken the wrong item off and now, the one thing I really was wanting wasn’t even listed but the item I claimed was there even though I got that item today. The store stated it was all the app and there was nothing that could be done. Removing App from phone and for $30 bucks and not getting a complete meal I will be eating elsewhere for a while.