Contact PopBookings Support

by Downtownfashion9

Not only do the jobs take forever to load and to decline ones you don’t want to work but there is no way to decline or unconfirm a booking. I was confirmed for a booking without being contacted by the agency to reconfirm that I was still available. Unfortunately I had accepted another booking for those dates the day before and being a BA who applies for multitudes of jobs it’s not possible to immediately unapply for everything else whenever I get booked for an event. There was no way to decline the event on Popbookings and write in a message explaining the situation. No direct contact info was listed for the booker nor is there a way to direct message them in the app. The only way was three dots on the booking page that went to the chat for the event. Of course they didn’t see this message and when I finally found a direct email 2 days later the agency was unhappy with me and treated it like I cancelled on them when I was never available and tried to contact them the entire weekend. This is completely unfair and I’ll probably never get booked again with this company when I feel I did nothing wrong. All because Popbookings doesn’t give an option to decline or cancel a booking and doesn’t have a way to easily get in direct contact with a booker. That way I could have immediately let them know. It’s all just very impersonal and not user friendly.

by Marie_5755

This “platform” apparently will ONLY take responsibility to connect you with “the client” or multiple various agencies for Brand Ambassadors, and will easily and 100% of the time side with “Client.”!!!
If you work as a brand ambassador to do a liquor demo and the store manager refuses to have you do the demo because they were not inform of it, you might just truthfully submit your recap as it happened and the client will say that they want to backdraft payments from your bank account and POPBOOKINGS will do just that for their clients… you will reach out to them to let them know that you drove over 30 mins each way to each gig and took photos and name of the manger and successfully submitted an incident report of how the client refused to have you do any demos in their store, but PopBookings will ask you to submit a signed affidavit by said manager within 2 days (which happened weeks ago..!!) otherwise they will to proceed to withdraw money from your checking account!!
I have submitted several requests asking them to delete my profile but they refuse to do so!!
Don’t mess with this platform if you’re not looking to waste your time and have to deal with nonsense!! So illegal in so many ways!!

by TheFreshElement

I have used this app for over six years and it has always been a frustrating experience. The only reason I keep it is because unfortunately companies keep using it as a platform to book Brand Ambassadors and gigs alike. It is extremely outdated, there are always glitches and it is super slow to load whether you are on WiFi or not. I wish the app developers would spend more time making it a user friendly experience, it seems like they never bother to test the consumer side of the app because everyone I talk to about this app in the industry agrees that it is not a great app to use. They also charge marketing agencies to use the app, and then also take a % of your pay without you knowing when you book a gig through the app. While the app may be free to use, they are taking money out of your pockets each time you book an event on the app. This is not disclosed information.