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by Password Change NOT Successful

I just spent 30 minutes logging in. 30 minutes! I have an account, but forgot the password. So I changed it using the process. It didn’t work. It said it took the new password, but the new password would not work. I believe I tried to change it to one of my past 10 passwords ( HELLO! I’m changing the password because I forgot it, so how am I supposed to know my last 10 passwords in order to choose something different?). It said the password was changed successfully, but it was not. When I finally tried something completely different, it worked right away. At which point I found out that my CWT account is actually under an old email, because the account says I have no travel. So I repeat the process for the old email address. After all this, the app just directs me to the airline’s web site to make a flight change. I needed to change airlines. Thanks for nothing CWTSato. I will be using the individual airline apps from here on out.

by Hairybeast711

Your app is garbage. Tried to create an account and I’m immediately met with “you need to change your password to login.” Fine, I go to the change password page. I type in at least 15 different password combinations, all of which conform with the password policy and I’m met with the same message: “password does not conform with policy” or “cannot use the same password used previously.” I literally just signed up; how can I have used those passwords before? I’m using passwords that I’m coming up with off the top of my head that I’ve never used in my life. So I try to change it using the desktop and I’m greeted with the same crap. So it’s not even worth it. Your app is garbage, your website is garbage. If vulgarity could be used to express my disgust, I would be using it. -5 stars

by Th3Buf

Like everyone else, being forced to login to an external website EVERY SINGLE TIME you open the app is ridiculous. If you change to another app, log in again. If the screen dims, log in again. Ludicrous. There’s no PII, no credit card information. Just typical heavy handed (and ineffective) red tape. There really needs to be warning on this app - it will waste a lot more time than the very small benefit it may provide. Use the airline and hotel apps; even using multiple apps will be faster and more helpful than fighting this piece of crap.