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About: The SmartRow App (together with the SmartRow-conversion) will turn your
WaterRower into a lab grade ergometer. It will not only show you power,
distance, work-per-stroke, calories etc.


 
  2024-01-30

SmartRow Customer Service 👿🤬😡😠💢😤

SmartRow Contact Information

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E-Mail: [email protected]

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Privacy Policy: https://smartrow.fit/#/privacy

Developer: Ergometer Innovations B.V.







Read 3 Customer Service Reviews 😭😔💔

3.8 out of 5

No distance segments.

2022-04-27

by Bonner1040

Lowering star rating until distance intervals are added. Want to be able to conduct basic workouts, not have leaderboards to compare against people I don’t know.

********************

Devs, thanks for making this app and the best erg for waterrower.

Some requests to consider:

-Allow interval segments to be distance based as an option.
-do not count rest intervals into split times
-for the graphs offer a smoothed version, potentially normalizing by using a running average of 3-5 strokes.
-allow intervals to be set as a % of users stored max heart rate.
-more options for mixing and matching display screens and metrics, potentially a more condensed option with more info on a single screen
-potentially an option to scroll through the various screens during the workout, Like a ticker.
-leaderboards by age / weight
-daily or weekly workouts with leaderboards by age / weight

Can’t sign up

2022-05-04

by Toddfd

Tried to sign up so I could keep track of workouts. Entered my info carefully, was supposed to get an confirm email, never did (checked my spam folder). Tried to sign up again, but it said my email is already in use from my first attempt. Tried to reset my password, and was supposed to get a reset email, never did (checked spam again). Emailed 24 hours ago, no response. Frustrating - spent a lot of money on the SmartRow device.

A Good App Held Back by Faulty Hardware

2022-05-11

by Analogdje

This app requires each user to buy into Ergometer Innovations’ Bluetooth-enabled pulley for the WaterRower. On the face of it, there are a number of advantages with this upgrade kit and the associated software. It promises improved stat accuracy over the stock S4 monitor and durability of construction with its aluminum casing.

If I were to judge the app alone, I would be rating this four stars with only minor nitpicks. The software developers have been quick to respond to user requests and advance the capabilities of the software. In the last year they have added challenging workouts, races, and other features to improve iOS integration. It’s all good on the software side.

Unfortunately, the weak link remains the hardware itself. I bought a rev. B pulley for my home machine and the Bluetooth pairing mechanism eventually developed a fault and would no longer connect to my iPhone or the SmartRow app (no LED lights). The online FAQ is not very detailed when it comes to resolving this issue, so mine is either a corner case or just plain bad luck. Anyway, once the pulley goes, the software is no longer useful since you cannot use it with any other system. WaterRower states that these electronic add-ons have a limited 1 year warranty, so buyer beware.


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