Contact WaFd Bank Support

I can go several days without my transactions appearing. The balance will stay the same instead of updating dynamically.

*****updated because clearly my review was too long to get the point across, baaed on developer’s response - so the TLDR version is that, in trying to be everything to everyone, you broke the most basic functionality- your app now takes so long to load that over 50% of the time it will not load or sync.*********** I absolutely hate your newest version of the app, and the online banking. I hate that every time you “improve” things we are locked out officially for so long, and then unofficially because it takes so long for you to work out the kinks trying to get us all back in. This new version takes way too long to load, takes up way too much internet bandwidth- so if you’re in a rural area you may or may not be able to view information, and gives me nothing useful, as far as I can tell. I don’t want any of the “insights” you’re providing because they are not helpful to me. I just want to be able to see - in real time - the activity going on in my bank, to make deposits, and to make transfers. Pretty much I want the last version of this app back. ****I should add - if you were going to fix anything, you could’ve fixed the fact that your banking is so difficult to link with other apps. It has the least functionality for this feature of any bank I use.

I downloaded the new app, but to do this, it demanded I was connected to the internet. Then I could not find how to make my mortgage payment as I always do. Finally, I figured that I needed to make an “external transfer,” but the app gave me an error saying “contact your financial institution.” when I hadn't gotten to that point yet. I contacted WaFd four times, and no one could give me a straight answer. They said that the transfers were not working and suggested using “bill pay,” which will take three weeks during the holidays. I do not recommend this app or this bank. I am here because my mortgage is almost paid for. Lousy customer service, no paying options, and high fees. Very high costs and lack of transparency in what you owe. I contacted the developers five times by email because they don't have an extension number where you can speak to someone. Finally they said they were going to close the ticket that in December 15th the app will be working. Guess what? The Ward app is still broken, and I cannot make a transfer. It does not recognize my mortgage account or any account. Very poor performance and customer service at WaFd.