Ferguson Home Reviews

I am in the middle of a bathroom remodel and downloaded FergusonHome to look at fixtures. When I would choose a product to view, the photo on that page begins to automatically zoom out all the way and information does not show. Not sure if this temporary, but at this time it is not useable. Disappointed. I’ll go just to the website, as FergusonHome is totally useless. I only gave a one-star because there’s no option for zero stars.

FergusonHome use to be amazing for helping me plan and get stuff for my renovations but now when I click to view something it starts zooming in and won’t let me see anything. I’ve tried to see if it was just my device but it’s not. Just FergusonHome . I e tried undownloading and redownloading and restarting my device but FergusonHome still does the same thing. It only does this when I go to view a product.

All you get is a small picture to look at with no product description or larger pictures. When click on an item I just get two large box that are all white and one box has the price and that is it. On the website I started a couple of projects and from the project it appears to be impossible to get the detailed product info. You have to search for the product get the detail. Bad enough experience I will just go somewhere else to purchase my stuff.

The worst customer service they have no clue what they have in stock and what is back ordered FergusonHome is saying one thing and customer service saying a different thing and even after confirming they have it in stock it turns out the don’t but no one really lets you know or update you in any way. I’ve called many times emailed many times no one gets back to me with any update or response.i have changed my order 3 times cause of there incompetency.

It seems like many features related to modifying an existing project simply do not work on mobile. Adding a new group to an existing project? Nope, broken. Move a product from one project group to another? Nope, also broken. Maybe use feature flags to hide functionality that doesn’t work on mobile? Or if the mobile app uses a completely different API maybe just remove features that clearly weren’t implemented?

You order a product, system accepts your order and waiting for shipment…then you get a CANCEL for order already placed and accepted (and awaiting shipment…credit card not charged but no explanation or reason. Happened twice within last few months..and I get supply chain issues. Inventory management and system ecosystem between manufacturers and build needs improvement to manage expectations and work properly. Seems other issues as of late in app itself .. not just the hiccups behind the curtain…please get this working and have back office fix supply chain….build more locally perhaps?

FergusonHome is highly functional and easy to use.

That said, it has a TON of calls to advertising services that our ad blocker has blacklisted. (App won’t even load on our home WiFi as a result) Definitely makes me wonder about the amount of unnecessary tracking being done!

Seems to glitch a lot when you add filter to where you scroll down a little and it “rolls back” and keeps repeating even tough it says there are a lot more choices to look at.
It would also be nice if you can customize width length depth.... when filtering choices. Notice when looking at items you get a choice of size range but a lot of the times it leaves you looking through hundreds of choices to try to locate an item that is your size.

iPad app could be great, but sadly its not optimized and was probably updated years ago. Its cumbersome and does weird things like the back button from your cart taking you back to the starting screen on a different tab. Some really easy wins here but it seems like no to little effort has been spent on FergusonHome. Shameful for the type of money and project planning you can do with it.

Very easy to use and its nice to add items to certain rooms and projects. Build is very detailed with every spec you can think of. Some prices are high but its worth it for the details

We are doing a full house reno and FergusonHome has made it much much easier to shop and track orders. Build is really a true organizing force to keep track of a house load of orders!

I have ordered several items from FergusonHome. Their product descriptions are always spot on! Helpful staff if you need to call for any reason. Super fast delivery!! A great experience from start to finish!!!

Build is quite easy to navigate and always provides suggestions and virtual advice on items needed for purchases.

I love spending time on the Build with Ferguson app. The quality of product images, the product listing, categorization, relevant search results, the filters, the range of products, everything is state of the art. Fantastic detail to user experience and navigation. Buying is a walk in the park - with Apple Pay - it’s just one click! Couldn’t get better! Thank you to the whole team of developers and architects at Ferguson who made this happen!

I order the wrong color for my ceiling fans by accident, I Spock to a representative, and she made my experience very pleasant, and extremely easy to purchase the right color again!
Thank you.

FergusonHome is very user friendly and much easier than navigating the web based version on my phone. I was able to select and order all the plumbing fixtures for my master bath in FergusonHome !

This is one of the best designed and operational apps I’ve ever used. It is easy to use, intuitive, and best of all, everything is where you want it to be. Truly impressed after using for over 5 years.

I use this site for most of my projects. Delivery is prompt, pricing is fair. To do all the leg work from my phone or computer saves me so much time. I have also, after building a project online, brought to the showroom and the sales staff was super kind and helpful.

FINALLY FergusonHome was updated so I could use it. Previously no landscape view (and using a clamshell ipad case prevented using FergusonHome ) and now appears their price filter bug is corrected and also see better filtering and selection options to speed up viewing their huge inventory. Hooray! Thank you for listening and updating.

I love what Ferguson’s has to offer. Carmen was a huge help with my project. She is extremely knowledgeable regarding products and very personable! I recommend shopping with her for your project needs!!