SecureSign app not working? crashes or has problems?

SecureSign Status

Published by Credit Suisse Group AG on 2023-09-18

SecureSign – login and transaction signing for Credit Suisse online
services. An existing client relationship with Credit Suisse and a valid login
for one of the supported Credit Suisse online services are required in order to
use this app.

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Reported Issues: 2 Comments

By Elouan Le Goff 1 year ago

How can you make billions and have worst dev than 13 year old kids with computer ? Hope you go bankrupt

By Hans-Georg Bosch 1 year ago

Securesign crashes on my Samsung Note20 Ultra 5G AFTER! successful login and refuses to accept the pixel image when logging in via the computer

Have a Problem with SecureSign by Credit Suisse? Report Issue

Common SecureSign Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SecureSign app on iOS and Android devices. Solve all SecureSign app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SecureSign iPhone Issues and Solutions

SecureSign iOS app crashes, not working, errors
SecureSign iOS app network issues
SecureSign on iOS has black/white screen

SecureSign Android App Issues and Solutions

SecureSign has errors/crashing/not working
SecureSign server network connectivity issues
SecureSign has black screen

SecureSign iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SecureSign app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SecureSign app crashes or not working on Iphone (iOS):

Close and restart the SecureSign app on iPhone
Update SecureSign app to the Latest Version for iOS
Uninstall and reinstall SecureSign iPhone app
Update your iPhone to the latest iOS version

Fix SecureSign on iPhone unable to connect to server/internet connection issues::

To resolve SecureSign network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SecureSign black/white screen (blank screen) on iPhone:

Follow the SecureSign iOS app troubleshooting guide Here →

SecureSign Android App Issues and Solutions

Fix SecureSign not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SecureSign app issues:

Force Stop the SecureSign App
1. On android, goto "Settings" » click SecureSign app. » click "Force Stop".

Update SecureSign to the latest version on PlayStore

Clear SecureSign App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SecureSign app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SecureSign.

Fix SecureSign unable to contact server/ SecureSign internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SecureSign » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SecureSign » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SecureSign on android.

Solve SecureSign black/white screens issue on Android:

Follow the SecureSign android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Credit Suisse Group AG, developers of SecureSign.

100% Contact Match

Developer: Credit Suisse Group AG

E-Mail: [email protected]

Website: Visit SecureSign Website

About this app

An existing client relationship with Credit Suisse and a valid login for one of the supported Credit Suisse online services are required in order to use SecureSign. • Can be used everywhere and at any time. • Offers an easy and convenient means of logging in and confirming transactions such as payments, transfers, etc. Apple's Terms and Conditions and Privacy Policy, to which you agree, must be differentiated from Credit Suisse Legal Terms and Conditions. Apple Inc. and iTunes SARL are companies that are independent from Credit Suisse. This may enable Apple and other third parties to infer the existence of a current, past or future business relationship between you and Credit Suisse Group AG and/or one of its Group companies ("Credit Suisse"). By downloading/using SecureSign, you explicitly agree to the data you provide to Apple Inc. and/or iTunes SARL ("Apple") being collected, transferred, made available, and processed in any other manner in accordance with Apple's Terms and Conditions. Credit Suisse is not liable for Apple Inc. or iTunes SARL. this app – login and transaction signing for Credit Suisse online services. If you have installed Credit Suisse Direct and the this app app on the same smartphone, only a user ID and password are now required to log in. Credit Suisse cannot be held liable in this regard. After this, the this app app asks you to confirm login by pressing a button. With this app, logging in to Mobile Banking is even faster and more convenient. Once you have logged in, you can register for the new security procedure yourself under "My Profile/this app".