Contact PBS KIDS Games Support

On some of our iOS devices, this app has no sound, and on some, it crashes frequently. It works (usually) on my wife’s iPhone, and (sometimes, crashing often) on my iPad, and (sometimes, crashing a lot) on my old iPhone; but not at all on my brand-new, fully-updated iPhone. Reboots, toggles, settings, reinstalls — nothing fixes it if it doesn’t work: Take it from a programmer that this app is just *buggy*. The sound issues are widely reported online and have been for *years*; I wouldn’t expect them to be fixed soon. If I could rate this app zero stars for all the screaming fits it’s produced in my household from preschoolers who don’t understand why their games won’t work, I absolutely would. Don’t install this; you’ll be glad you didn’t.

This app is so close to being awesome, so I’m sad to give it such a low score. The app has a lot of really great individual games. But there are so many silly things holding back the app as a whole. 1. I can’t figure how to access adult settings. Other reviewers have mentioned some kind of menu for adults, but I can’t find it on iPhone or on iPad 2. I should be able to download every game if I want to. My iPad has plenty of unused storage space. Even if I can’t have or don’t need every game available from this app, I should at least be able to choose which one gets deleted to make more space. Right now the app automatically removes the one that was downloaded the longest time ago. There are some I want to keep available at all times! 3. The app should have the games sorted by age level. Some are for toddlers, some are for preschoolers, some for kindergarten, etc. I shouldn’t have to test every game so extensively to know if it’s appropriate

It seems that the frustrations I have with this app are the same ones that parents were reviewing about a year ago - losing downloaded games at random and having to re-download. I have set the space allowance high on purpose to supposedly not have this happen, and yet whenever I have updated the app we lose games, which is super frustrating for my five year old and me as well, especially as we live in a remote place and don’t have the best internet access all the time. On top of this issue, the interface is such that when scrolling through the games my child often accidentally clicks them which begins the downloading process, which can not be stopped! We currently have over thirty games attempting to load which have been going nowhere for weeks. If I was able to at least pause some of the open downloads we might have some success but I have not found any way of doing this. My daughter and I loved this app at the start but it has become so frustrating she barely chooses to play on it now. If these issues were fixed, this app would be very highly rate in my opinion, but with the current issues, it’s only mediocre. If I’m missing something that fixes these problems, please let me know.