Contact Dr Seuss Treasury Kids Books Support

I purchased this collection all 50 books in 2017 for my children under one of my family’s Apple ID. We no longer have that iPad. We also had it installed on a second iPad (family share account) and tried to use it (which used to work) it says we need to re purchase the in app books - books that we had already downloaded because we have family sharing. I’ve already paid for all 50 books. Argh! It’s impossible to figure out who to even contact to fix this. I am not sure when they started doing this lockdown of the books but if I have to purchase each book individually for each of my kids device in my family then I want a full refund of my $50.

It says it is eligible for Family Sharing but won’t share to anybody in our family when we try to! Also, if you delete the app and reinstall it, and you hit the “Restore Purchases” button while logged into it with the same Apple ID you bought it with, it will tell you the subscription doesn’t exist or that you need to use the same Apple ID you originally subscribed with even though both are already correct!! It even still shows up on my list of subscriptions and continues to charge my debit card! And we are only using updated devices, one is the newest iPad and it still doesn’t work! It’s my son’s favorite app, what’s going on??

I hate apps when I download them and it wants me to pay whatever…💀❤️‍🩹 If this is for 4 year old kids then don’t make this app pay all of the books 🙄 Cuz this child’s iPads dint have money unless if there a teenager or 10 they can but kids under 5 or 3 or 4 don’t let the app pay that much!👁👄👁 If there older and this is not a kids game fine but why is this a 4 year old game and it cost so much stuff cuz they might like the books and they don’t have the books and your making the parents pay that much money?! Some people don’t have money on iPads so at least say sub now if they don’t want to then put a X up top like some games to this not a 10 year old game it’s a 4 year old game so beat it! “Free 7 day trial” more like “buy 7 day trial now” I mean come on! Don’t let your little sister or brother download this.