Contact Epic Support

by Isabella C.

Every time I go on epic it has to be early. Why,You might ask? Because every time after 3:30 or 4:00 (exactly on the dot) it kicks you out! If you don’t want that you can go to free epic. The only problem with that is that you only get picture books. Also, when you go onto epic free you only get two hours. Then it says your time will be renewed. That never happens! If you want epic unlimited you have to pay seventeen dollars for three months. Also all of the good books you could get for free at the library or a book sale for cheap. The only good part about epic is that it has books for all ages. It has audiobooks, chapter books and picture books. It also has places to put the books you like. If you klick on the little heart you get your favorite books in one part. That is the only good parts about epic. It may seem that epic is all good but honestly it not. I went onto epic and it won’t let me onto my school account. Now I can’t read any of the books my teacher sends me. Epic was so much better last year. I set my expectations high and I was not pleased. I honestly don’t know what the programmer thought when they changed epic. I am very disappointed ☹️.
PS the help site does not work at ALL!

by Lovelylittlelife101

I was about to start using it on my phone until I saw that subscription... I use it in my school all the time and didn’t like it because the level was way too low and so I was stuck with baby books which is one of my pet peeves. I just ended up scrolling for books for older ages, but they never had any. I just wish that you could adjust your reading level by yourself because my reading level is eighth grade but I’m reading about first. I ended up looking up the app on my phone just to see how it was to be able to choose your level, and I realized that my library teacher thought it would be an amazing idea to make all of the levels for babies so when fifth grade came along, all we had to do was look at random videos of slime and stuff. I was going to ask to use RAZ-kids, but she said ‘strictly epic’ so now I'm doomed. I know that you can use the search bar to change the level, but that never REALLY works. It just changes you to the highest level for your grade, which is about second or third in the app. Also, you have to pay for it and lots of people cant cancel the subscription. I know I'm going to get put in critical, but I honestly don’t think it matters right now. I should’ve known...

by Mom@freedomPath

I’m in the first few days of subscription, and wondering if I’m missing a better way to search? It’s horrible! Literally the poorest search function I’ve yet to experience. Can’t type more than one word without getting hundreds of irrelevant results. Clicking on Boxcar Children in “popular series” offers only three books, although 60+ are available in epic! The series I’ve looked at are completely unsorted, making it very difficult for children to use those independently if they have a continuous story from beginning to end. The thumbnail view, even on large screen tablet, can’t be zoomed, so subtitles and numbers within series are not readable.
I attempted to create collections and assign to my homeschooling student, following the directions on epic’s site, but “My Library” is missing entirely, so can’t get past first step. I’m using the app on iPad Pro.
One good thing is children can comfortably browse featured items, although I’d love to adjust what’s there since my child is mostly reading Halloween titles (in mid November). The library definitely has liberal leaning options (ex. several books about Ruth Bader Ginsberg and Big Bang ‘science’) but none to be found leaning conservatively after much searching.
I’m disappointed that so few Caldecott books are included. Also lacking unabridged classics. There is no shortage of Twaddle.
Not sure this is anything I expected or want to pay for.