Contact PBS KIDS Video Support

by Bjf217

This is a wonderful app. It can get glitchy at times but usually is resolved with an appletv restart. My only complaint is the rotation of available full episodes. Maybe there are contractual conflicts or something else but it seems like even when new episodes are rotated on, they are the same episodes that were just rotated out. If your kiddo only watches 2 or 3 shows this gets old pretty quickly. We are a curious George house and the howlin Hal episode has been playing for years. When my kiddos have screen time options I want them to want Pbs kids, but that is getting less and less likely because the same episodes of their favorite shows have been in heavy rotation for over a year and sometimes two.

by Katicita919

We absolutely love and support public TV and radio in our household. Thank you for providing free access to quality shows for our toddler, like Daniel Tiger! Unfortunately, I can only get the app to work maybe a quarter of the time. We pick the episode and cast to the TV, and it starts to load, but all we get is a black screen with the PBS Kids logo in the corner. We’ve tried rebooting the Chromecast and using other HDMI ports, but the issue persists. Other apps work fine, so there’s something with this app that causes an issue. And I definitely can’t pause or change anything about the video once it is playing, or I’ll get the same black screen. We love Daniel Tiger - please help!

by Rachelswork

I love PBS. We are PBS supporters. I love this PBS kids app. We mostly watch Daniel tiger and Sesame Street. However, sometimes the app doesn't work. Today is one of those days where the "wheel of death" just keeps spinning around and around and around with no loading of any kind. Other times when it doesn't work, it's more of a connection problem for casting to the TV. Most of the time if I have the app on the background of my phone, casting to the TV, while I do other things like make phone calls etc, if I open the app again it completely refreshes and causes disconnection with what was already play on the TV (it'll start the episode over again or go to live TV or even the wheel of death comes on the TV because it's getting mixed signals). This is annoying. But not enough to make me hate the app, just disappointed. 4 ⭐️ because I LOVE PBS but the app needs a bit of tweaking.