Contact Greenlight Kids Teen Banking Support

by Cool Jey

For a younger kid this is ok though one could quibble about the monthly fee. But for older kids, I find this service frustrating especially as my 16 year old started to run errands for me. I quickly found there were unadvertised limits not only on his card, but what I could transfer from my own bank account. These were hard limits that couldn’t even be overcome with a call to customer service. Now, as my son is old enough for his own normal account with no fee, I went to close my GL account today. Again, functionality is lacking. I can’t cancel or close my account online. I have to submit a request via a form. This should be fundamental functionality and feels manipulative that it is not available. I am also unable to remove my bank account as a funding source from the system because it requires at least one. Why? This also feels manipulative to customers. This is a privacy nightmare and I have no idea when my “close/cancel request” is taken care of on their end if my bank account is unlinked or removed or what? The monthly subscription should be separate (with the ability to enter a debit/credit card/use Apple subscription) from my bank account as a funding source for use in the functionality of the system. I can change / get a new card easy, but its much more difficult for me to change my actual bank account. I don’t appreciate it being linked to this app without any control to remove it.

by Zeus Yumii

This is one of the worst kid cards by far, It may look cute and helpful but it isn’t. The way it’s set up it’s supposed to help the kid get ready to use a real debit card but it’s completely parental dictatorship. The kid can’t really do anything, the parents do EVERYTHING. On the app you have little areas where the money can go, shop anywhere, shop at the store, any atm, and so on. It’s supposed to help you (the kid) manage your money. But instead of the parents just depositing money into the account and the kids decide or at least have an opinion to decide where the money go they can’t. The parents do and there’s no way the kid can transfer 5$ from the spend anywhere area tab to the use at the store tab because the child has no control of there own money. You would be more in luck just keeping your child’s money in a piggy bank than this. Unless you want your child consistently requesting money as they can’t put money into it at a atm or them asking you if you can stop putting money in the shop anywhere tab and to put half of it into any atm slot. And you have no problem controlling the whole car for them and getting a notification for every time they buy a 5$ fortnight card than go a head. Do you

by _tuarus22_

This company has fraudulently charged my bank every week with unidentifiable charges in 20$. After removing my card from the app. It still charged money from my account and then calling the costumer help line which is in India they were unable to help get my money back. I shut Down The account and got a confirmation number of my deleted account and it still pulled money from my bank. I then had to call and report my card has lost with fraudulent charges they still try to pull out $20 after I canceled my card. After being on the phone with a fraudulent Department of my bank for an hour coming over the charges we found over 220 fraudulent charges that green light had stolen from us. Do yourself a favor don’t even bother. You will get no assistance if you need it you will have no way of getting your money back or even knowing where your money went through this terrible awful horrible money stealing app if I could give it zero stars I would. After sending an email to the company address still hearing nothing back I know they will never fess up to the fraudulent charges thank God my bank was able to get it all back. good luck to you and your fight and getting your money back.