Privacy.com Reviews

Privacy is an absolutely fantastic service that I use religiously to manage my service subscriptions and send anonymous donations. I use its burner card feature to ensure I don't get charged for forgetting about my free trials. Everyone should use it, it's a no-brainer.

Compared to their web interface, I've noticed occasional interface hiccups when trying to change card details in the past - popups not respecting the keyboard, the interface not updating after I change the spend limit on a card, small stuff like that. Part of this is undoubtedly caused by my old SE being a bit of a design edge-case, but the service's design is excellent and these issues are all that's holding it back from being a perfect example of how to bring a service from web to iOS.

I'll continue using Privacy as long as I can either way, it's absolutely fantastic. Hopefully as time goes on, Privacycom 's stability will improve and the experience will get even better.

Privacycom is absolutely scam, Horrible customer service. During the sign up they don’t tell you nothing other than they need the email and password but that’s the just beginning of this. Once you verify the email then they ask you to verify phone number and after you do that then they ask you to link your bank account or debit card NO CREDIT CARD, they will then make a charge on your debit card or bank account that you verify the amount but still this is not it. Then they will ask you to take your picture with Government issued id other wise they won’t activate your account and who know what they ask after they this because I gave up after at this point. I am not going to give any random app my pictures and copy of my government id. This is a clear scam because at every step they keep playing some short of game and then their customer service is top notch that they won’t ever reply to you if you ask them the question or if they turn out to be doing illegal activities.

Privacy suspended my account and has not responded my emails about refunding me the remaining credit on my account. A customer support representative sent me an email on 6/5 saying they decided to suspend my account and were unable to “share any details about the many factors that go into these decisions”. It is not 6/15 and I have yet to hear back. This is deeply concerning and unethical. I have almost $70 in credits that I cannot use due to them suspending my account all without offering an explanation or just cause. These credits were given to me by a Privacy rep because of an issue I had using one of their cards for purchases that later were refunded (the refunds never actually made it back my bank account, and the rep then issued that credit). Since they issued the credit I had not used my account at all, hence why the $70 in credits were unused. Do yourself a favor do not download Privacycom they will take your money, suspend you, and not respond to you after.

I’ve been using Privacycom for the better part of a year. I’ve only used it to pay my Apple storage bill. I’ve never needed to link a card because I’ve always had promo credits. But last month I got a payment declined notification from Apple. I checked Privacy, and I still had more than enough credits. So I deleted that card and created a new card. Then I tried to load Privacy from my linked debit card, and it said my account was locked and that I needed to email customer support. This exact same thing happened several months ago. So I emailed them again, 8 days ago. They finally got back to me today. They said, “After careful consideration, we have decided to close your Privacy account because of unexpected, prohibited, or suspicious activity.” They didn’t elaborate. They’ve banned me from their app, for trying to use the basic functionalities of their app. Hope others have better luck not getting banned for no reason.

Honestly the most perfect amazing solution to the ridiculous number of subscriptions I have accrued. Yes, it also is good for protecting your card/bank information. It is so easy to see everything that you’ve budgeted and all the places you’ve budgeted to, and helps me avoid overdraft fees when my paycheck won’t quite clear in time for a charge. I now constantly annoy my friends to try Privacy because it has been such a great tool for me. 10/10 would recommend literally have not had any problems except that one time I forgot cards were merchant-locked but they just sent me a notification to add the second merchant to the card.

I never write reviews but this is warranted! I’ve been using Privacy for ~ a year & couldn’t be happier. I’m confused why others are having issues..Privacycom is intuitive and user friendly. Pick between single use: works great for those 1 off purchases or even trials (let’s be honest who remembers to cancel those 🤦🏻‍♀️) and merchant specific, with the ability to set limits. The ability to pause a card if you don’t want any charges is also a lifesaver.

Only thing I’d like to see is ability to search for specific purchases & connect a bank account for funding source. Otherwise, keep up the great work!

I primarily shop for things on my iPad Pro with the Apple Magic Keyboard. If I want to use Privacy to pay for something, I have to take my iPad out of the case, rotate it to portrait mode, copy card info, and put it back in the keyboard case. It’s incredibly frustrating. I’ve just uninstalled Privacycom because it’s easier to just go to the Privacy website, which works in landscape mode.

I would argue people primarily interact with their iPad in landscape, even if they’re not using a keyboard case. It makes no sense to restrict the Privacy app to portrait mode.

Also, it would be very useful to have an extension for browsers. Other apps can auto-fill my credit card info. Privacy would me much more useful if I could fill a new credit card from the Share menu within Safari. But I’ll settle for a usable app.

I see several reviews that are quite negative. This service has been indispensable for me. Works great. Their support is fairly responsive (a little slow, but always within 24 hours). The only issue I have is that it takes a long time for refunds to come in (but they do come in, but you’ll end up waiting a day or two for them to show up).

Really great service for online purchases and for use with any services you may want to cancel in the future (great to use to pay bills like internet service so they can’t take your money if you want to cancel).

The only other issue I’ve had is there’s a few places I purchased and it got flagged and declined because privacy marked it as a “threat seller”. Which doesn’t make sense because that’s the whole reason I was using a burner card. Obviously if they’ve already requested the money then they have the card number anyways. So, I don’t really see why I shouldn’t have the option to allow the one payment.

Seriously though... Privacycom is one of my favorite things of all time.

I don't know why there are so many one star reviews. This is honestly an amazing app I’ve been using for the past few years. I don't like giving my debit card information out to many merchants because I’ve had my debit card information leaked twice before. Privacycom also helps me regulate and make sure my subscription aren't overcharging me. Also if a company is giving you a difficult time to cancel a subscription you can easily pause or delete the entire card through Privacycom so they can’t charge you anymore. Im so glad Privacycom exists and im honestly thankful for it.

It’s really rare that something works exactly as described, but both Privacycom and the Privacy service have surprised me. They do exactly what they say they do, and make it very easy. The only potential downside, you have to trust them enough to give them access to your bank account. I already had a separate account that I use just for online purchases, so I connected this to Privacy. I was surprised at how easy it was to set up one-time use cards, and recurring use cards. I get nice little emails telling me when those virtual cards have been charged. So far, this is been great and I can’t believe it’s free.

Best to just use a credit card company, such as Capital One, which allows you to create & use virtual credit cards for online merchants. You will get (much) better points, repayment options, etc. I signed up for Privacy thinking I could fund it with a normal credit card, thus making Privacy a layer between my real credit card and online merchants. You can only fund it with direct bank transfers or a debit card, which means you sacrifice all of the benefits of your credit card. As mentioned, Capital One is already doing virtual cards for online merchants, complete with a browser extension that auto-fills and allows quick creation of new cards, etc. I think Privacy will fade into oblivion as more CC companies pick up on this, unless Privacy replicates the added value of real credit cards in the meantime.

I signed up for an account thinking I should try it. The service never worked, it kept saying I needed to contact support to use the account so I did. They said everything was fine but they needed a picture of a voided check to finish the linking process. I didn’t have any checks available so I just didn’t respond and figured oh well. Several months later I got charged with $200 worth of random things (direct tv subscription, electric bills, etc) all by Privacy. I issued a stop payment to privacy through my bank (which cost $36) and was able to get those charges nulled and prevent any future charges from them. I emailed support telling them what happened and never got a response, it has been 3 months. A friend of mine also signed up for the service and the same think happened to him. I can only assume all of the positive reviews here are bots.

One of the online sites I purchase items had a breach and somebody got ahold on my privacy card. They tried many times to make transactions with it but failed every time since that card was locked to the merchant. I’m so happy to have used this service as this happened while I was out of the country. There’s a terrible chance that I might not of had any money left when returning home if I wasn’t using this service. If I were using my real debit card I might have been in a huge mess. Use this for all your online purchases, you won’t regret it!

So one day out of the blue Privacy decides to ban my account. I couldn’t create cards so i went ahead and created a new account with all of my info. It worked up until they BANNED ME AGAIN. I emailed them searching for an answer and all i got back was , “Sorry but your account has been deactivated with no further explanation”. I’ve emailed your support team multiple times on different emails searching for answers as to why i’m blacklisted but they actually just ignore them because they do not get back to me anymore. I still have yet to know why i’m blacklisted due to lack of support FROM their SUPPORT team. 1 Star all the way and i will not be recommending this service to any of my family or friends until i find an answer as to why your support team is blatantly ignoring me.

Since receiving my new debit card earlier this year, only three merchants have ever seen my debit card number: PayPal, Apple Pay, and Privacy. The first two, I’ve been using for years without ever encountering fraud. The Privacy app, I recently decided to download and use for those rare instances when PayPal and Apple Pay weren’t available for an online transaction.

(Note that for In-Person transactions, I exclusively pay by credit card, never debit. ATMs are not used.)

Two months into using Privacy and my debit card number, exp date, and cvc have been stolen. Today my bank flagged multiple fraudulent online purchases with my debit card. The actual card never left my house safe. One of the three merchants above is to blame for leaking my debit card details and I have my suspicions.

This product worked awesome - until they got money hungry! Now I’m left feeling angry recommending it to friends and clients, but not to worry, I’m actively correcting that.

You don’t build customer loyalty by promising one thing, and then change it midway with hopes they’re hooked enough to start giving you their money - no. We understand there might have been an acquisition somewhere, or a new management that needs to get in the money game, but y’all did this all wrong. If I got on the platform and it was paid from the jump, fine, then I know what I signed up for. But for you to suddenly start forcing me to chose a “pricing plan”, sorry, that’s not how it works. We all got Bank of America for that!

And oh, I was gonna give y’all a feedback on how your cards don’t work on some platforms, like they flat out reject your cards as “prepaid cards”, but then I was like, give it a rest, it’s free. However, since y’all now want some of the dollar action, how about you have a product one can be confident works 100% of the time? You really want to push the narrative of a working product on a non-working one?

Sincerely,
An about-to-delete-your-app user

There should be one of the first applications people put on their phones, and should be a top application in Privacycom Store. It’s incredibly well done and allows you to use a unique credit card for any online purchase, protecting you from getting overcharged or from theft. The business model of the company makes perfect sense and a sustainable. I can’t see enough good things about Privacycom and the web site.

The application and the host website is incredibly well done, very intuitive, very polished. Everybody I show it to loves it and immediately embraces it.

I use it everyday that I believe I am shopping on a non-legit website! I love privacy, Privacycom is very simple to use. All you need to do is create a burner credit card, and you can either set the amount as one time or re-occurring for a subscription.

Funny to see someone leave a bad review because of the information you need to sign up for privacy even though they say they don’t care about the information they use! Lol what?! But they would rather give their information to multiple banks online.

Ok, I can only account for my own experience.
Privacycom has been perfect. I’ve been living my dream, traveling around the world, and this Privacy app has been the perfect companion when it comes to keeping my personal data safe. Today I experienced their customer service after running into security challenges, and and I must say that they were super reactive and professional. I was pleasantly surprised.
Highly recommend this company so far.
Great business concept and execution.
Aloha 🤙🥇❤️

Before I got Privacycom, I would have to make payments with one of my debit cards then immediately switch it to another card I knew didn’t have any money on it so I would avoid the auto pay dilemma I was having Privacycom has allowed me to sign up for free trials and make one time payments without having to remind myself to switch out the car or to make sure I had enough money in my account to avoid an auto draft Privacycom is absolutely perfect!

Someone wrote they can not understand why the bad reviews. Here’s why, I’m leaving one. The premise behind privacy is to keep purchases private. At sign up they ask for your personal info - Name, address, DOB, and phone number. Sh*... might as well ask me for my social security number too since you’re verifying my identity against public/private records (can’t remember which). Okay, so I enter the crap. No problem. Next I have to enter my debit or bank info. No problem. My card is charge and I must verify the amount. Again, no problem. Then I’m told the account is under reviews. Privacy must verify my identity? BULL*! You’re better off getting multiple digital bank accounts that come with “turn card off.” Have one account you keep $3 on for “making sure this card works after the trial” test, and separate all your transactions by debit card. Privacy will have to publicly share that they are NOT collecting user information. All of the questions and business model proves otherwise. I’m just saying, I could careless about my info at this point, so many people have it (I saw on a credit report that our emails get attached to our credit card information. So it’s whatever). I’ve since deleted Privacycom . I’ll stick to paying $40 with Blur or just get a business account with Divvy!

I’ve been using Privacycom for the better part of a year. I’ve only used it to pay my Apple storage bill. I’ve never needed to link a card because I’ve always had promo credits. But last month I got a payment declined notification from Apple. I checked Privacy, and I still had more than enough credits. So I deleted that card and created a new card. Then I tried to load Privacy from my linked debit card, and it said my account was locked and that I needed to email customer support. This exact same thing happened several months ago. So I emailed them again, 8 days ago. They finally got back to me today. They said, “After careful consideration, we have decided to close your Privacy account because of unexpected, prohibited, or suspicious activity.” They didn’t elaborate. They’ve banned me from their app, for trying to use the basic functionalities of their app. Hope others have better luck not getting banned for no reason.

The initial hurdle to set up an account are high. I did not want to share my login credentials with them and it turned out they have an alternate way to verify a bank account. Takes a while but is fine. Initially I bumped into the low spending limits, but managed to get them increased over time. Since they introduced cash back I’m routing pretty much all my online expenses through them. I disputed transactions twice and they were resolved within their advertised 3 day response window. Main pain points are slow response time for their online support and their app is lacking some love. Many smaller bugs that should not be too difficult to resolve.

I don’t think there’s been a product or service that has brought me more peace of mind and more confidence than Privacy. It is the only service that I evangelize to everyone I can. It has saved me hundreds of dollars and lets me rest easy knowing I am much less likely to be a financial victim of fraud or data breaches. The only thing this is missing is the ability to use custom images for cards by entering the URL of the company logo. The dashboard looks so much cooler with logos than without. Keep it up Privacy team.

Privacycom has worked perfectly for me, and it’s free. I have a dedicated checking account for household bills, and now I have a way to add a layer of protection for a bank account by not entering actual bank account info online out over the phone.

I use it for subscription trials and I have dedicated cards for each regularly occurring transaction so I can delete it if needed.

It has worked for me for the last 6 months flawlessly.

This company is *extremely* shady. I downloaded Privacycom , linked my bank account, and let it sit for a few weeks/months. The first time I try and “Create a card”, it says to contact support. I do, and they basically say my account is deactivated, albeit never having *ever* used it! Absolutely unacceptable and beyond unprofessional. Ironically I’m also an employee of the company that provisions Privacycom in the first place, so it’s not like I have some kind of tarnished reputation. There is no justification for this kind of behavior from any respectable company.

This company is a complete disgrace to the virtuous notion of preserving privacy - rather than enable freedom they actually banish users for absolutely nothing!

Avoid at all costs. This is a really, really bad sign.

I’ve just stared using Privacycom and I really like the way it allows you to control your online financial exposure. As a security student I’ve seen many companies that aren’t strictly compliant and this gives me a sense of safety that a hacker can’t compromise my entire bank account from one store.

However, I think Privacycom would be perfect if you could similarly use Privacycom with Apple Pay and I’d love the ability to add a burner card to my wallet. The rest of Privacycom and the website are great and I haven’t had any issues.

What an amazing app! Protect your financial identity and resources by using cards with limited funds. Be a “secret agent” with a burner card that closes after first use. Limit exposure at online merchants by setting a limit by transaction or calendar (week, month, year). Corral recurring monthly charges by dedicating a card and amount to the merchant. All my online Christmas purchases have been made with Privacy. Cannot miss if you have concerns with the security of online transactions.

I really don’t know why all the negative comments. I’ve had some issues with my memory due to lack of sleep and Privacy helped me keep track of how much I was spending and how much I can spend with the spending limit. The burner cards are pretty awesome as well.

The only thing I would agree is customer support. I would also like to be added in the FAQ how you can deactivate your account should you want to. Other than that, it’s a useful app.

I have seen this service advertised on the internet in the past to i decided to try it out. After taking all of my information including bank account and me creating an account all of a sudden my account is pending review and a week later when i assume the review is complete my email and account does not exist in their system. I want my data wiped you rats. Filing a police report if i am not contacted

It’s not flawless for the chrome extension in filling out stuff, but it’s intuitive and has the foresight to tackle common issues, etc. it’s amazing. I love the service. I just use it for the basic stuff that it offers.

It works and is great for me. Thank you.

This is a real review and I use two-step verification to protect my account. I don’t think privacy is perfect, but I have yet to hate it.