Contact Privacy com Support

This app is absolutely scam, Horrible customer service. During the sign up they don’t tell you nothing other than they need the email and password but that’s the just beginning of this. Once you verify the email then they ask you to verify phone number and after you do that then they ask you to link your bank account or debit card NO CREDIT CARD, they will then make a charge on your debit card or bank account that you verify the amount but still this is not it. Then they will ask you to take your picture with Government issued id other wise they won’t activate your account and who know what they ask after they this because I gave up after at this point. I am not going to give any random app my pictures and copy of my government id. This is a clear scam because at every step they keep playing some short of game and then their customer service is top notch that they won’t ever reply to you if you ask them the question or if they turn out to be doing illegal activities.

Privacy suspended my account and has not responded my emails about refunding me the remaining credit on my account. A customer support representative sent me an email on 6/5 saying they decided to suspend my account and were unable to “share any details about the many factors that go into these decisions”. It is not 6/15 and I have yet to hear back. This is deeply concerning and unethical. I have almost $70 in credits that I cannot use due to them suspending my account all without offering an explanation or just cause. These credits were given to me by a Privacy rep because of an issue I had using one of their cards for purchases that later were refunded (the refunds never actually made it back my bank account, and the rep then issued that credit). Since they issued the credit I had not used my account at all, hence why the $70 in credits were unused. Do yourself a favor do not download this app they will take your money, suspend you, and not respond to you after.

I’ve been using this app for the better part of a year. I’ve only used it to pay my Apple storage bill. I’ve never needed to link a card because I’ve always had promo credits. But last month I got a payment declined notification from Apple. I checked Privacy, and I still had more than enough credits. So I deleted that card and created a new card. Then I tried to load Privacy from my linked debit card, and it said my account was locked and that I needed to email customer support. This exact same thing happened several months ago. So I emailed them again, 8 days ago. They finally got back to me today. They said, “After careful consideration, we have decided to close your Privacy account because of unexpected, prohibited, or suspicious activity.” They didn’t elaborate. They’ve banned me from their app, for trying to use the basic functionalities of their app. Hope others have better luck not getting banned for no reason.